Job Description
Job Role
• Manage the entire Service oriented factor and every Service Relationship Manager of the region
• Timely check and guidance to be given to the SRA's to perform well and do justice to the KRA given to them
• Co – ordinate with the HO, Mancom team, AM's, regional SQ and BOM's to support the Service team and bring the region on top on the SQ Score card.
• Ensure every Service request and complaint of the region is been attended to and the same is resolved within TAT.
• Ensuring strict adherence to process, audit and regulatory requirements.
• Ensuring the digital banking reaches every customer through the SRA's.
• Tracking the business leads and activations generated by the SRA's which has helped the region in earning revenue.
• Ensuring every customer of the region is been touched based with resulting the Customer Satisfaction Survey Ratio in 100%.
Job Requirement
• Ability to guide and monitor his/her reportees
• Excellent written and oral communication skills
• MBA/Graduate
• Customer service oriented
• People Management skills
• Good communication abilities
• Manage the entire Service oriented factor and every Service Relationship Manager of the region
• Timely check and guidance to be given to the SRA's to perform well and do justice to the KRA given to them
• Co – ordinate with the HO, Mancom team, AM's, regional SQ and BOM's to support the Service team and bring the region on top on the SQ Score card.
• Ensure every Service request and complaint of the region is been attended to and the same is resolved within TAT.
• Ensuring strict adherence to process, audit and regulatory requirements.
• Ensuring the digital banking reaches every customer through the SRA's.
• Tracking the business leads and activations generated by the SRA's which has helped the region in earning revenue.
• Ensuring every customer of the region is been touched based with resulting the Customer Satisfaction Survey Ratio in 100%.
Job Requirement
• Ability to guide and monitor his/her reportees
• Excellent written and oral communication skills
• MBA/Graduate
• Customer service oriented
• People Management skills
• Good communication abilities
💡 Quick Summary
Seeking a career-building opportunity? The Sr| Service Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.