Job Description
Job Summary Job Title: Genesys Sr.Software Engineer Project: 3UK RebusTransfrm Location: H3G India Bangalore Duration: Full Time Responsibilities
Developing the CTI Routing Applications or Strategies through Genesys IRD and composer / Cloud Genesys Designer
Develop or enhance existing application for various LOB.
Configuring Genesys objects and resources in CME / Genesys Administrator Extension GAX for Routing.
Provide end to end support to build the complex IVR & routing applications.
Identify and explain the available various deployment methods in Genesys. Requirements
Genesys Professional with min 7 Years of overall experience in Telecom Industry and 5+ years of relevant experience in Genesys8.x version.
Strong Knowledge & Understanding of overall Contact Center Technology, with stress on Genesys IVR & Routing development in IRD / Composer / Cloud Genesys Designer.
Experience in Genesys Routing Strategies Development in IRD & Expertise in Skill based routing.
Hands on Experience in Composer inbound call flow & SCXML Routing Call flow development.
Experience & Strong Knowledge in Routing Solutions Genesys URS & Orchestration Routing, Stat Server, Cassandra and Composer/IRD.
Experience in integrating the REST / SOAP method
Knowledge in Multimedia channels
Knowledge in JAVA, Java Script, ECMA
Knowledge in GAX / CME & Agent Setup configurations
Knowledge in Genesys Framework
Good communication, analytical and debugging skills
Basic knowledge in reporting, real time reporting CCPulse
Developing the CTI Routing Applications or Strategies through Genesys IRD and composer / Cloud Genesys Designer
Develop or enhance existing application for various LOB.
Configuring Genesys objects and resources in CME / Genesys Administrator Extension GAX for Routing.
Provide end to end support to build the complex IVR & routing applications.
Identify and explain the available various deployment methods in Genesys. Requirements
Genesys Professional with min 7 Years of overall experience in Telecom Industry and 5+ years of relevant experience in Genesys8.x version.
Strong Knowledge & Understanding of overall Contact Center Technology, with stress on Genesys IVR & Routing development in IRD / Composer / Cloud Genesys Designer.
Experience in Genesys Routing Strategies Development in IRD & Expertise in Skill based routing.
Hands on Experience in Composer inbound call flow & SCXML Routing Call flow development.
Experience & Strong Knowledge in Routing Solutions Genesys URS & Orchestration Routing, Stat Server, Cassandra and Composer/IRD.
Experience in integrating the REST / SOAP method
Knowledge in Multimedia channels
Knowledge in JAVA, Java Script, ECMA
Knowledge in GAX / CME & Agent Setup configurations
Knowledge in Genesys Framework
Good communication, analytical and debugging skills
Basic knowledge in reporting, real time reporting CCPulse
💡 Quick Summary
Seeking a career-building opportunity? The Sr| Software Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
