Job Description
Job Description
About BNP Paribas Group:
Worldwide, BNP Paribas has a presence in 74 countries with more than 1+0,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We collaborate various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.
About Business Line/Function :
Under BNP Paribas IT Group, FRESH is the IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.
FRESH is a worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. The FRESH organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams.
FRESH is part of the IT Group organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT).
Job Title:
Associate / Sr. Associate
Date:
0+ Feb 2026
Department:
IT Group – FRESH - Connect
Location:
Chennai or Mumbai
Business Line / Function:
IT Group
Reports to:
(Direct)
Manager
Grade:
(if applicable)
(Functional)
Manager
Number of Direct Reports:
NA
Directorship / Registration:
Position Purpose
As a part of FRESH, SO FRESH (Support On FRESH) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.
We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.
We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.
Responsibilities
The SO FRESH team engages in regular dialogue with stakeholders across global back offices, finance staff, application development & support teams, IT security and other support teams.
As Applications Support Specialist, your key responsibility is to:
Main functions
• Pillar 1 - Support for Incidents and Requests linked to Finance Systems
• Perform first level analysis on reported issues and identify roadmap for resolution. Provide solution when possible or under scope
• Coordinate tasks performed on behalf of users by different teams
• Coordinate solution implementation with system providers: IT Application Support, Developers and Business Analyst teams
• Provide support in APAC & EMEA time zones. Might have to work in UK Shifts and/or Night shift
• Pillar 2 - Control Application, Data availability and Integrity
• Daily control on availability of systems and their data
• Flow monitoring control: reception, analysis and communication to IT teams involved.
• Reconciliation and Coordination (Technical accounts /Index reconciliations)
• Execute standard processes for data extraction, processing and reporting
• Pillar 3 - Administer Finance Systems
• Access rights administration
• Controls and reconciliations
• Parameterization, roll-over, configuration to prepare systems
• Pillar 4 – Proactive Communication
• Communicate health of Finance systems
• Coordination with the main providers on Financial Accounting systems
• Coordinate & review contributions for meetings and discussions during critical closing and delivery processes
Other Contributions
• Participate in implementation Project (new systems/new process)
• Ensure the high standards are respected performing recurrent controls
• Handling all daily activities of level 1 support and being an effective back up for level 2 support
• Propose improvements related to the development and support daily activities.
• Documenting details operating procedures for each activity performed by the team.
• Effective communication with all stakeholders, End-users & Technical team
Technical & Behavioral Competencies
Skills and behaviors
• Excellent communication skills (written and verbal) are mandatory.
• Capability to work and interact with various people of different expertise.
• Ability to work as a team and support other colleagues in a changing perimeter.
• Strong analytical skills and ability to provide a general overview of situations and issues.
• Orientation towards problem solving and resolution, action / change management oriented.
• Good organization skills and commitment to deliver.
• Ability to manage multiple responsibilities and duties (support on wide system scope)
Essential specific requirements
• Experience in Client Management and Care
• Hands-on experience working on supporting multiple systems, interfaces and IT processes investigation
• Very good skills using MS Office Productivity tools like MS Excel, MS PowerPoint and MS Access etc.
• Experience in collaborating with different IT groups in support, development and security groups will be preferred
• Knowledge of financial accounting and management accounting processes, standards, controls and systems will be a plus
Specific Qualifications (if required)
Qualifications and Experience:
• Bachelor in Commerce, Science or Engg.
• A minimum of 5 years of experience in supporting applications & business processes
• Exposure to IT service delivery, business management
Other Preferred Competencies (not mandatory):
Not applicable
5 years of experience along with Bachelor’s Degree or Engg Degree or equivalent experience
About BNP Paribas Group:
Worldwide, BNP Paribas has a presence in 74 countries with more than 1+0,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We collaborate various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.
About Business Line/Function :
Under BNP Paribas IT Group, FRESH is the IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.
FRESH is a worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. The FRESH organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams.
FRESH is part of the IT Group organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT).
Job Title:
Associate / Sr. Associate
Date:
0+ Feb 2026
Department:
IT Group – FRESH - Connect
Location:
Chennai or Mumbai
Business Line / Function:
IT Group
Reports to:
(Direct)
Manager
Grade:
(if applicable)
(Functional)
Manager
Number of Direct Reports:
NA
Directorship / Registration:
Position Purpose
As a part of FRESH, SO FRESH (Support On FRESH) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.
We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.
We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.
Responsibilities
The SO FRESH team engages in regular dialogue with stakeholders across global back offices, finance staff, application development & support teams, IT security and other support teams.
As Applications Support Specialist, your key responsibility is to:
Main functions
• Pillar 1 - Support for Incidents and Requests linked to Finance Systems
• Perform first level analysis on reported issues and identify roadmap for resolution. Provide solution when possible or under scope
• Coordinate tasks performed on behalf of users by different teams
• Coordinate solution implementation with system providers: IT Application Support, Developers and Business Analyst teams
• Provide support in APAC & EMEA time zones. Might have to work in UK Shifts and/or Night shift
• Pillar 2 - Control Application, Data availability and Integrity
• Daily control on availability of systems and their data
• Flow monitoring control: reception, analysis and communication to IT teams involved.
• Reconciliation and Coordination (Technical accounts /Index reconciliations)
• Execute standard processes for data extraction, processing and reporting
• Pillar 3 - Administer Finance Systems
• Access rights administration
• Controls and reconciliations
• Parameterization, roll-over, configuration to prepare systems
• Pillar 4 – Proactive Communication
• Communicate health of Finance systems
• Coordination with the main providers on Financial Accounting systems
• Coordinate & review contributions for meetings and discussions during critical closing and delivery processes
Other Contributions
• Participate in implementation Project (new systems/new process)
• Ensure the high standards are respected performing recurrent controls
• Handling all daily activities of level 1 support and being an effective back up for level 2 support
• Propose improvements related to the development and support daily activities.
• Documenting details operating procedures for each activity performed by the team.
• Effective communication with all stakeholders, End-users & Technical team
Technical & Behavioral Competencies
Skills and behaviors
• Excellent communication skills (written and verbal) are mandatory.
• Capability to work and interact with various people of different expertise.
• Ability to work as a team and support other colleagues in a changing perimeter.
• Strong analytical skills and ability to provide a general overview of situations and issues.
• Orientation towards problem solving and resolution, action / change management oriented.
• Good organization skills and commitment to deliver.
• Ability to manage multiple responsibilities and duties (support on wide system scope)
Essential specific requirements
• Experience in Client Management and Care
• Hands-on experience working on supporting multiple systems, interfaces and IT processes investigation
• Very good skills using MS Office Productivity tools like MS Excel, MS PowerPoint and MS Access etc.
• Experience in collaborating with different IT groups in support, development and security groups will be preferred
• Knowledge of financial accounting and management accounting processes, standards, controls and systems will be a plus
Specific Qualifications (if required)
Qualifications and Experience:
• Bachelor in Commerce, Science or Engg.
• A minimum of 5 years of experience in supporting applications & business processes
• Exposure to IT service delivery, business management
Other Preferred Competencies (not mandatory):
Not applicable
5 years of experience along with Bachelor’s Degree or Engg Degree or equivalent experience
💡 Quick Summary
Seeking a career-building opportunity? The Sr| Support Analyst | Lead position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
