Sr| System Administrator

Job Description
Overview

Sr. System Administrator- Exchange & Mail security: 10+ Yrs. Experience in Exchange Hybrid Infrastructure, Multiple AD Forest & Exchange Organizations. Defines, designs, and implements infrastructure and solution improvements. Proposes and implements system enhancements (Software and hardware updates) & Security (Vulnerability Patching & Upgrade) that will improve the performance, reliability and Secure of the system. System planning, upgrading, monitoring, testing, and servicing.

Note: May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
Responsibilities
• Supporting the Enterprise Active Directory Forest/Messaging like Exchange Hybrid Environment.
• Expertise in Email security tools like Exchange Online Protection or Proofpoint, Barracuda (or similar email archiver).
• Microsoft Office , Teams, and Intune extensive knowledge
• Patch Management – Like SCCM, Ivanti (or similar)
• Maintain the infrastructure and functionality of a company's cloud structures (AWS, Azure)
• Support the Enterprise Anti-Virus solution and the activities associated with keeping it current.
• Troubleshooting ESX issues related to storage, network and performance issues
• Plan, deploy and administer the backup system hardware and software.
• Support and maintain the current enterprise printing environment.
• Support the maintenance of current versions of several different critical business systems.
• Primary operator for back-up of all critical data.
• Monitor and maintain access privileges and system security.
• Provide backup for System Administrators if are on vacation or busy with other tasks.
• Must be willing to work outside normal business hours, night shifts to accomplish upgrades and maintenance with minimal effect upon productivity.
• Monitor performance and maintain systems according to requirements.
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• On-Call Support: Must be willing to carry a cell phone at work and during off hours.
• Excellent communication skills, including verbal and written.
• A fundamental understanding of Active Directory and its implementation.
• A thorough understanding of DHCP, DNS, and WINS name resolution-internet work security
• Flexible to work in rotational shifts.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behaviour consistent with the company's Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Certification
• MCITP – Primary
• MCSA – Preferable
• Azure or AWS – Preferable

S. No

Competencies

Explanation

RCL

1

Operating systems

Troubleshooting on Windows and Linux based OS (includes 64 bit and 32 bit) without any changes to the systems.

L3

2

Messaging & Cloud

Trouble Shooting of Messaging tools which includes Exchange Hybrid (Online & On prem), O, Outlook emails, MS Teams, mobility devices and issues related to, AWS and Azure

L3

3

Active directory

Able to work on Active Directory which includes creating and deleting Domain Accounts and Email Accounts, unlocking account & PowerShell commands

L2 &L3

S. No

Competencies

Explanation

RCL

1

Communication

Effective verbal and written communication

Ability to express with clarity & economy of words and be able to identify key issues and the logical structure required for effective communication.

L3

Effective Interpersonal Skills

Interpersonal sensitivity and the ability to develop effective working relationships with others both within and beyond their own area of responsibility.

L3

2

Customer Orientation

Customer Focus

Persons who have customer focus demonstrate a concern for the needs and expectations of customers and make them a high priority. They maintain contact with their customers, both internal and external to the organization, and use their understanding of process.

L2 & L3

Customer Satisfaction

Incumbent should be able to manage, follow-up & meet all customer satisfaction matrix through various communication method applied on process.

L2

3

Teamwork

Being able to work constructively with others in a team setting, coping with team dynamics and making an effective contribution.

L3

4

Conflict Resolution

Ability to develop, use and hone cognitive, emotional, and behavioural skills to facilitate productive outcomes of conflict while reducing the likelihood of escalation or harm.

L2 & L3

5

Process Knowledge

Employee should apply all the information available on tools /share folder data/team resource information on regular activity (SVO, Quotes) based on requirement.

L2

6

Professionalism

Set & maintain professional boundary based on daily work ethics that helps & drive team co-ordination & higer standard of service delivery.

L2

7

Problem solving

Capable of delivering solutions to problems, having a good understanding of issues and being innovative. Driven and concerned to quickly & successfully resolve any problems based on the level of job responsibility.

L2 & L3
Qualifications
• Bachelor's Degree/Full Time Diploma (reputed institutes).
• A minimum of 10 plus years in the following areas: TCP/IP, LAN/WAN Ethernet, Windows Server latest versions, Windows Server Patching, Exchange/O, Citrix, AWS, Backup solutions (Commvault) and Azure