This position is based in Bangalore, India.

Calix is leading a service provider transformation to deliver a differentiated subscriber experience around the Smart Home and Business, while monetizing their network using Role based Cloud Services, Telemetry, Analytics, Automation, and the deployment of Software Driven Adaptive networks.

As part of a high performing global engineering team, the right candidate will play a critical role in expanding the Calix Support Cloud solution. Calix Support Cloud empowers customer service organizations with Insights and real time data to maximize the support operations efficiency and deliver the best customer experiences.

Responsibilities and Duties:
• Design, develop and maintain backend infrastructure, workflows, and services for enabling easy to use solutions for Customer Support organizations within service providers.
• Develop solutions to support onboarding, partner integrations, managing, collecting, and analyzing data from large scale deployment of home networks and make them available as actionable insights to CSRs.
• Work closely with Cloud product owners to understand, analyze product requirements, provide feedback, and deliver a complete solution.
• Technical leadership of software design in meeting requirements of service stability, reliability, scalability, and security
• Participate and drive technical discussions within engineering group in all phases of the SDLC: review requirements, produce design documents, participate in peer reviews, produce test plans, support QA team, provide internal training and support TAC team.
• Support test strategy and automation in both end-to-end solution and functional testing.
• Customer facing engineering role in debugging and resolving field issues.

Qualifications:
• 10+ years of highly technical, hands-on software engineering experience
• Independent and Self driven and works in a Team.
• Strong, creative problem-solving skills and ability to abstract and share details to create meaningful articulation.
• Ability to drive technical discussions across x-functional teams.
• Proficient in design and implementation of microservices-based, API/Endpoint architectures
• Strong background in designing and developing event-based / pub-sub workflows & data ingestion solutions. Proficiency and hands on experience with Kafka at scale (or similar) desired.
• Good understanding of Layer 2 and Layer 3 protocols.
• Working experience of any of the work flow technology like AirFlow or Camunda.
• Good understanding of implementation and deployment of Cloud based solutions (preferably AWS)
• Strong background in transactional databases and good understanding and experience with no-SQL datastores.
• Expert in Java. Proficiency in other languages like Go, Python, NodeJS/JavaScript a plus.
• Organized and goal-focused, ability to deliver in a fast-paced environment.
• BS degree in Computer Science, engineering, or mathematics or equivalent experience