Staff Software Engineer

Job Title:

C# + SQL Developer

Perks:

• Hybrid working environment

• Leaves as per company policies

• Professional development opportunities

• 5 Days of paid parental leave

• In-person and virtual company retreats

Impact You Will Make:

We are seeking a skilled and motivated C# and SQL Support Developer to join our team.

Responsibilities:

• Provide technical support to end-users and customers by addressing their queries and troubleshooting software-related issues related to C# and SQL

• Analyze and diagnose problems reported by users, and work towards timely and effective resolutions

• Collaborate with development teams to investigate and resolve complex issues that require code-level debugging and analysis

• Document and maintain a knowledge base of known issues, troubleshooting steps, and solutions to facilitate efficient customer support

• Communicate effectively with users, both technical and non-technical, to understand their concerns and provide appropriate solutions

• Collaborate with cross-functional teams to identify and implement process improvements and enhancements to optimize support services

• Keep up to date with the latest technologies, trends, and best practices in C# and SQL development to provide effective support and guidance

• Provide training and guidance to junior support team members when required

Requirements:

• Minimum of 4 years of professional experience in software support or application development using C# and SQL

• Strong knowledge of C# programming language, SQL queries, and relational database concepts

• Experience in troubleshooting and debugging complex software applications, including hands-on experience with debugging tools and techniques

• Solid understanding of software development lifecycle and methodologies

• Excellent problem-solving and analytical skills to identify root causes and propose effective solutions

• Strong communication and interpersonal skills to interact with users of varying technical backgrounds

• Ability to work independently and prioritize tasks effectively in a fast-paced support environment

• Experience with customer support ticketing systems and CRM software is a plus

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Healthcare revenue cycle experience preferred

• Customer Service experience preferred