About the company

Public Skills Australia (PSA) is appointed by the Department of Employment and Workplace Relations (DEWR) as one of 10 Jobs and Skills Councils. Public Skills Australia works with employer and employee representatives (career and volunteer) from the Public Safety and Government industry-sectors – Police, Fire and Emergency Services, Correctional Services, Defence, Federal, State/Territory, and Local Government – and provides the following services in support of industry:

development and consultation of workforce planning and training products that meet industry and policy needs;
implementation, promotion and monitoring of strategies that drive improvement of training delivery and monitor resulting impacts; and
stewardship of intelligence relating to workforce challenges and skill needs.
About the position

The Stakeholder Management Officer is accountable to the Manager responsible for the Strategic Services function of the company and is part of the Strategic Services team.

The position delivers and is responsible for the Stakeholder Management sub-function of the company and is responsible for delivering several programs of work simultaneously including: stakeholder management, customer resource management systems and events.

They will work with and regularly present high quality, accurate, verbal and written information to Executive level internal and external stakeholders including the Executive and Management Teams.

The Stakeholder Management Officer will be required to promote and support the vision of the Board, the outcomes of the Vocational Education and Training (VET) Reform program and ensure robust compliance, good governance, fiscal responsibility and adherence to federal requirements. The position is required to build and maintain strong relationships with Executive and Management staff within the company.

PSA behaviours and expectations

As an employee at PSA, you will be expected to:

Actively contribute: You will proactively provide strategic advice and focus on key deliverables.
Promote good governance: You will actively promote good governance and adhere to policies and procedures.
Collaborate with stakeholders: You will promote stakeholder engagement and pursue opportunities to connect PSA across industry sectors under its remit.
Drive engagement: You will communicate, consult and collaborate widely, effectively representing and promoting PSA at all times.
Key responsibilities

In partnership with internal stakeholders and external service providers, with the intent of ensuring compliance with all relevant legislative, grant and company compliance obligations, the Stakeholder Management Officer will:

Deliver the Stakeholder Management sub-function of the company, including developing stakeholder maps and Communication Plans, contribute to the maintenance and content development of the website and implementation of the Customer Resource Management system.
Deliver quality work on time, in line with governance and consultation processes and to the required standard.
Demonstrate appropriate professional behaviour in line with company values and encourage colleagues to do the same by leading by example.
Contribute to other team member responsibilities and company functions enabling cross collaboration, demonstrating corporate maturity
Support the decisions, direction and vision of the Executive and Management teams by acting cohesively and presenting a unified front.
Support the decisions, direction and vision of the Board, members, DEWR and other JSCs by working collaboratively for the good of the VET Reform program.
Undertake responsibilities and key work activities, diligently, in a planned and purposeful way.
Undertake other reasonable duties as required.
Key selection criteria

Essential

Vocational qualification(s) and/or equivalent experience relevant to the responsibilities of the position.
Demonstrated experience delivering enterprise-wide, external stakeholder management services within a company.
Demonstrated experience consistently delivering high quality verbal and written content on time and to required standards.
Demonstrated experience delivering successful outcomes whilst exhibiting professional behaviour in line with organisational values.
Demonstrated experience contributing to and collaborating with other internal stakeholders to ensure successful outcomes for an organisation.
Demonstrated experience acting cohesively within a workplace and presenting a unified front with internal and external stakeholders.
Demonstrated ability to support and advocate company position(s) with internal and external stakeholders.
Demonstrated experience planning, delivering and forecasting key responsibilities and associated work activities within an area of responsibility to successfully achieve organisational requirements.
Willing to be hands-on working in a dynamic team environment.
Desirable

Demonstrated experience working within service-focused companies including public safety, not-for-profit companies and/or government.
Demonstrated understanding of corporate governance and compliance requirements, stakeholder engagement strategies and public relations and marketing and events planning.
Demonstrated ability to implement enterprise-wide systems, processes and/or platforms, including Customer Relationship Management (CRM) software.
Other

For the duration of employment, the incumbent is required to: (a) pass and maintain a National Police Record Check; (b) pass and maintain an ‘employee’ type Victorian Working with Children Check (WWCC); (c) be vaccinated against COVID-19; (d) be legally allowed to work within Australia.
It is strongly preferred that the applicant hold a current Australian State or Territory drivers licence (car).
There will be times when it is required to work outside normal business hours i.e. evenings and weekends to meet stakeholder requirements.
Travel will be required for this position, including overnight stays and journeys by road, public transport and commercial airlines.
Type of employment

This is a full-time, fixed-term position, with the duration aligning to the current Department of Employment and Workplace Relations (DEWR) grant funding available through till 30 June 2026. 

Experienced staff within the public service will be considered for secondment arrangements.

Applicants should note that a six (6) month probationary period applies to all new PSA employees (external candidates).  

Location

Although this position is based at the company’s office within the Melbourne Central Business District (CBD), the candidate’s work location may be undertaken from other locations within Australia by negotiation with line management. The candidate will be required to attend the Melbourne office as necessitated by business and deliverable requirements.

PSA supports flexible working arrangements, with a focus on balancing staff needs with work requirements.

Periodical Review

All PSA positions are subject to regular review and amendment as appropriate following consultation with the Chief Executive Officer.

This Position Description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of the organisation.

Please include a cover letter addressing the key selection criteria as part of your application.


Applications are open for 21 days; however, Public Skills Australia reserves the right to close advertisements early upon receiving sufficient applications.

Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Which of the following statements best describes your Covid-19 vaccination status?
What is your current notice period?
The location for this role is in Bourke Street, Melbourne CBD. Is travelling to this location acceptable for you?
If your application gets selected to progress to the interview stage: Public Skills Australia reserves the right to ask for validation on information provided as part of its onboarding policy. For example, police checks and asking references to validate information shared in an interview. Is this acceptable for you?
If your application gets selected to progress to onboarding stage: Reference checks are to consist of a current manger and a most recent manager. Is this acceptable for you, noting that Public Skills Australia would only contact referees with your consent?
As a Jobs and Skills Council (JSC), Public Skills Australia employees are required to adhere to the JSC Code of Conduct, including (but not limited to) managing potential Conflicts of Interest around secondary employment. Do you intend to hold secondary employment that may trigger a potential Conflict-of-Interest, as defined below, and, or, any other secondary employment that may impact your primary role with Public Skills Australia, during normal working hours? If so, your application will be automatically disqualified. -Definition: “Outside employment / contracting, consulting or advising: an individual engages in employment or contracting, consulting or advisory work outside of the Jobs and Skills Council with an organisation who could benefit from any matter before the Jobs and Skills Council” (JSC Code of Conduct, DEWR).
Do you have a vocational qualification(s) and/or equivalent experience relevant to the responsibilities of the position?
Do you have demonstrated experience delivering enterprise-wide, external stakeholder management services within a company?
Do you have demonstrated experience consistently delivering high quality verbal and written content on time and to required standards?
Do you have demonstrated experience delivering successful outcomes whilst exhibiting professional behaviour in line with organisational values?
Do you have demonstrated experience contributing to and collaborating with other internal stakeholders to ensure successful outcomes for an organisation?
Do you have demonstrated experience acting cohesively within a workplace and presenting a unified front with internal and external stakeholders?
Do you have demonstrated ability to support and advocate company position(s) with internal and external stakeholders?
Do you have demonstrated experience planning, delivering and forecasting key responsibilities and associated work activities within an area of responsibility to successfully achieve organisational requirements?
Have you included a contextualised Cover Letter that addresses the Key Selection Criteria? If you have not, your application will automatically be disqualified.
Have you included your Resume? If you have not, your application will automatically be disqualified.
Are you willing to be hands-on working in a dynamic team environment?