Job Description
The role
Provide direction, support, training, and coaching to ensure the accountability and purpose of each member of the Home Assessing team is clearly understood and skills are developed to support planned business performance.
Direct responsibility for the On-road Assessing Team, Desktop Assessing Team
Act as key department liaison for internal and external stakeholders.
Work closely alongside the Commercial Manager to vet and procure selected supplier services with appropriate governance, compliance and contractual frameworks, attending interstate when required.
Lead, drive, and develop capability team meetings with your Direct Report(s) and develop frameworks that will produce a highly engaged and technically strong, customer-focused home and office-based Desktop Home Assessing team.
Coach, develop, mentor, and support your Direct Report(s) to ensure the entire team’s performance is in line and exceeds key performance indicators and service standards, including internal processes, WH&S regulatory frameworks, and compliance requirements
Act as the escalation point in complex negotiations and high-profile disputes, working closely with the Claims Management Team.
Implement and oversee WH&S regulatory frameworks to ensure risks are stringently managed
Monitor, manage, and audit tactical supplier performance to ensure that agreed Procurement protocols are executed in accordance with agreed contractual and best practice standards and generate the required cost and service delivery outcomes
Identify and report on key trends within the Home Assessing team, as well as external practices that could present risks or opportunities to Auto & General
Work collaboratively and effectively across the end-to-end Home value chain to ensure controls consistently deliver against overall business objectives
Lead the Home Assessing Team through Change Programs
Maintain strong knowledge of market developments in the Building Repair industry, regulatory requirements, company processes, systems, products, and brands.
What experience you’ll bring
Extensive Senior Leadership experience through leading teams for a minimum of 5 years.
Minimum 5 years’ experience and strong knowledge of the Home Assessing, Building Repair and Restoration environment and associated market practices and standards.
Experience leading a team of professionals and operating effectively as part of a team with accountability for business results.
Strong commercial acumen and proven capability in the development and execution of strategic programs of work.
Exceptional time management and organisational skills.
Strong verbal communication skills, effective with both customers & industry professionals when negotiating best business outcomes.
Strong, accurate written communication skills, including report writing.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Provide direction, support, training, and coaching to ensure the accountability and purpose of each member of the Home Assessing team is clearly understood and skills are developed to support planned business performance.
Direct responsibility for the On-road Assessing Team, Desktop Assessing Team
Act as key department liaison for internal and external stakeholders.
Work closely alongside the Commercial Manager to vet and procure selected supplier services with appropriate governance, compliance and contractual frameworks, attending interstate when required.
Lead, drive, and develop capability team meetings with your Direct Report(s) and develop frameworks that will produce a highly engaged and technically strong, customer-focused home and office-based Desktop Home Assessing team.
Coach, develop, mentor, and support your Direct Report(s) to ensure the entire team’s performance is in line and exceeds key performance indicators and service standards, including internal processes, WH&S regulatory frameworks, and compliance requirements
Act as the escalation point in complex negotiations and high-profile disputes, working closely with the Claims Management Team.
Implement and oversee WH&S regulatory frameworks to ensure risks are stringently managed
Monitor, manage, and audit tactical supplier performance to ensure that agreed Procurement protocols are executed in accordance with agreed contractual and best practice standards and generate the required cost and service delivery outcomes
Identify and report on key trends within the Home Assessing team, as well as external practices that could present risks or opportunities to Auto & General
Work collaboratively and effectively across the end-to-end Home value chain to ensure controls consistently deliver against overall business objectives
Lead the Home Assessing Team through Change Programs
Maintain strong knowledge of market developments in the Building Repair industry, regulatory requirements, company processes, systems, products, and brands.
What experience you’ll bring
Extensive Senior Leadership experience through leading teams for a minimum of 5 years.
Minimum 5 years’ experience and strong knowledge of the Home Assessing, Building Repair and Restoration environment and associated market practices and standards.
Experience leading a team of professionals and operating effectively as part of a team with accountability for business results.
Strong commercial acumen and proven capability in the development and execution of strategic programs of work.
Exceptional time management and organisational skills.
Strong verbal communication skills, effective with both customers & industry professionals when negotiating best business outcomes.
Strong, accurate written communication skills, including report writing.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The State Manager Home Assessing NSW position is now open for candidates interested in the Back Office Jobs sector. This role in North Lakes offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
