Job Description
About us
Customer Service Lending (CSL) sits within CommBank's Retail Banking Services division, bringing together all proprietary lenders across branch, mobile and Premier Banking. CSL has over 1800 lenders and support staff.
Key Objectives
Grow proprietary mortgage lending
Deliver exceptional customer service outcomes
Maintain a differentiated service model
About the Opportunity
The Premier Banking business specialises in relationship management of top clients across CommBank, with a team of over 250 colleagues nationally.
Job Description
Reporting to the General Manager, the State Manager Premier Banking QLD/WA/SA leads a multi-state-based team, responsible for delivering business unit sales goals, building deep relationships with clients, and leading & inspiring a team of relationship managers.
Responsibilities:
Support the Premier Banking Business in achieving business imperatives through effective leadership, building deep client relationships, and continually improving operational processes.
Generate, develop, and manage relationships, as well as effectively executing strategies aligned to the Premier Banking Business channel.
Role model a customer centric culture and use positive customer outcomes as the basis for goal setting, strategies, and performance.
Achieve excellent customer service by understanding the business drivers of contacts and partners and their industries/segments against the CBA purpose and values.
Execute business plans for the Premier Banking business to ensure that goals and objectives can be met.
Lead your team to their sales targets and actively develop relationships with all strategically important clients to ensure sales targets are met.
Monitor revenue and portfolio balance growth.
Establish and drive positive working relationships with internal business units and broader Product teams to optimise and improve business performance.
Maintain and develop internal relationships with all key internal stakeholders group wide.
Contribute to project planning, scheduling, monitoring, and reporting on initiatives that impact existing RM processes and procedures.
Develop and professionally deliver presentations to a wide range of audiences on a broad range of topics relevant to the industry and business.
Stay abreast of relevant regulatory initiatives and proactively cascade information where appropriate.
Risk management – effective role modelling and leadership of risk culture.
About You
We are looking for people with the following skills and experience:
Extensive experience and knowledge in mortgage lending, preferably within a distribution channel.
Experience of leading and motivating large teams in a distribution environment.
Exceptional relationship management experience across a broad range of stakeholder and partner groups.
Track record of influencing both internal and external stakeholders across different markets to achieve organisational outcomes.
Our Leadership Philosophy
At CBA, leadership is a privilege, and at its core is a real desire to make a difference in the lives of our people and customers.
Leadership is not tied to a title; it is a collection of beliefs and behaviours that energises others to achieve collective and sustainable outcomes.
Our leaders put customer outcomes first, are always learning, and pursue our purpose with Care, Courage, and Commitment.
Customer Service Lending (CSL) sits within CommBank's Retail Banking Services division, bringing together all proprietary lenders across branch, mobile and Premier Banking. CSL has over 1800 lenders and support staff.
Key Objectives
Grow proprietary mortgage lending
Deliver exceptional customer service outcomes
Maintain a differentiated service model
About the Opportunity
The Premier Banking business specialises in relationship management of top clients across CommBank, with a team of over 250 colleagues nationally.
Job Description
Reporting to the General Manager, the State Manager Premier Banking QLD/WA/SA leads a multi-state-based team, responsible for delivering business unit sales goals, building deep relationships with clients, and leading & inspiring a team of relationship managers.
Responsibilities:
Support the Premier Banking Business in achieving business imperatives through effective leadership, building deep client relationships, and continually improving operational processes.
Generate, develop, and manage relationships, as well as effectively executing strategies aligned to the Premier Banking Business channel.
Role model a customer centric culture and use positive customer outcomes as the basis for goal setting, strategies, and performance.
Achieve excellent customer service by understanding the business drivers of contacts and partners and their industries/segments against the CBA purpose and values.
Execute business plans for the Premier Banking business to ensure that goals and objectives can be met.
Lead your team to their sales targets and actively develop relationships with all strategically important clients to ensure sales targets are met.
Monitor revenue and portfolio balance growth.
Establish and drive positive working relationships with internal business units and broader Product teams to optimise and improve business performance.
Maintain and develop internal relationships with all key internal stakeholders group wide.
Contribute to project planning, scheduling, monitoring, and reporting on initiatives that impact existing RM processes and procedures.
Develop and professionally deliver presentations to a wide range of audiences on a broad range of topics relevant to the industry and business.
Stay abreast of relevant regulatory initiatives and proactively cascade information where appropriate.
Risk management – effective role modelling and leadership of risk culture.
About You
We are looking for people with the following skills and experience:
Extensive experience and knowledge in mortgage lending, preferably within a distribution channel.
Experience of leading and motivating large teams in a distribution environment.
Exceptional relationship management experience across a broad range of stakeholder and partner groups.
Track record of influencing both internal and external stakeholders across different markets to achieve organisational outcomes.
Our Leadership Philosophy
At CBA, leadership is a privilege, and at its core is a real desire to make a difference in the lives of our people and customers.
Leadership is not tied to a title; it is a collection of beliefs and behaviours that energises others to achieve collective and sustainable outcomes.
Our leaders put customer outcomes first, are always learning, and pursue our purpose with Care, Courage, and Commitment.
💡 Quick Summary
Seeking a career-building opportunity? The State Manager Premier Banking Qld/Wa/Sa position is now open for candidates interested in the Bank Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.