Job Description
Full job description
The Vintage Twin is seeking a Store Manager for its Soho location. The ideal candidate will have excellent communication skills, high emotional intelligence, and a passion for clienteling. These qualities will serve to help you achieve our primary goal for you, which is to maintain a strong, rockstar team and a smooth operation in order to meet sales goals. Your time on the floor should be spent refining the skills of your team, identifying and improving on operational shortcomings, and setting the highest possible standard for quality of service and customer experience. Your time off the floor will mainly be spent on scheduling, HR, and administrative tasks.
Responsibilities
Spend about 70% of your time (sometimes more, sometimes less) each week on our sales floors alongside stylists, training and refining while leading by example and setting the highest standard for excellent customer service
Opening/Closing- includes morning huddles, opening and closing cash drawer, assigning zones, etc.
Motivate your team to meet sales goals
Maintain high morale and inspire your team
Coach and provide constructive feedback to create and maintain an all-star team
Determine staffing requirements and hire and train new team members as needed
Ensure that all procedures and policies are being followed correctly
Provide consistent feedback to improve your team and counsel team members as needed
Spearhead merchandising of the sales floor, including constant re-organizing as our inventory changes
Maintain high merchandising standards with your team
Work closely with inventory personnel to ensure that the stores, including stock rooms, are clean, well-organized, and properly merchandised at all times
Conduct one-on-one meetings and performance reviews with your team regularly, as well as larger team meetings and events
Create and publish the shift schedule and handle any scheduling changes as they arise
Execute and train team on new policies and procedures
Communicate with executive management weekly, or as often as needed
Approve timesheets and calculate commission owed
Manage team compensation
Update training materials as needed
Full oversight of humans involved, tackling problems big and small
The right candidate for this role will
Have at least 1 year of experience in retail management
Be able to work at least 5 full days/week, including most weekends
Have a passion for vintage, clienteling and styling
Be easy to talk to, likable and empathetic so the staff will feel confident with you as their advocate and liaison to upper management
Be highly professional and able to maintain authority and respect
Be reliable, punctual, and able to work a schedule that includes weekends and holidays
Be friendly, a "people person" who thrives on providing exemplary customer service
Be able to provide feedback in a kind, constructive way to get the most out of their team
Be "on it" and extremely organized with their time and responsibilities
About us
The Vintage Twin was founded in 2009 by twin sisters Samantha and Morgan Elias. We pioneered the pop-up shop model over the last decade in NYC and now have two permanent stores, which are the epicenter of our brand and the community around it. We take pride in an extremely high level of service, most notably at the famed Jeanius Bar where we pick out the perfect pair of jeans for you. Our stores are experiential, and we are looking for an individual who is passionate about creating positive, memorable experiences for all of our clients.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
401(k)
Employee discount
Paid time off
Work Location: In person
The Vintage Twin is seeking a Store Manager for its Soho location. The ideal candidate will have excellent communication skills, high emotional intelligence, and a passion for clienteling. These qualities will serve to help you achieve our primary goal for you, which is to maintain a strong, rockstar team and a smooth operation in order to meet sales goals. Your time on the floor should be spent refining the skills of your team, identifying and improving on operational shortcomings, and setting the highest possible standard for quality of service and customer experience. Your time off the floor will mainly be spent on scheduling, HR, and administrative tasks.
Responsibilities
Spend about 70% of your time (sometimes more, sometimes less) each week on our sales floors alongside stylists, training and refining while leading by example and setting the highest standard for excellent customer service
Opening/Closing- includes morning huddles, opening and closing cash drawer, assigning zones, etc.
Motivate your team to meet sales goals
Maintain high morale and inspire your team
Coach and provide constructive feedback to create and maintain an all-star team
Determine staffing requirements and hire and train new team members as needed
Ensure that all procedures and policies are being followed correctly
Provide consistent feedback to improve your team and counsel team members as needed
Spearhead merchandising of the sales floor, including constant re-organizing as our inventory changes
Maintain high merchandising standards with your team
Work closely with inventory personnel to ensure that the stores, including stock rooms, are clean, well-organized, and properly merchandised at all times
Conduct one-on-one meetings and performance reviews with your team regularly, as well as larger team meetings and events
Create and publish the shift schedule and handle any scheduling changes as they arise
Execute and train team on new policies and procedures
Communicate with executive management weekly, or as often as needed
Approve timesheets and calculate commission owed
Manage team compensation
Update training materials as needed
Full oversight of humans involved, tackling problems big and small
The right candidate for this role will
Have at least 1 year of experience in retail management
Be able to work at least 5 full days/week, including most weekends
Have a passion for vintage, clienteling and styling
Be easy to talk to, likable and empathetic so the staff will feel confident with you as their advocate and liaison to upper management
Be highly professional and able to maintain authority and respect
Be reliable, punctual, and able to work a schedule that includes weekends and holidays
Be friendly, a "people person" who thrives on providing exemplary customer service
Be able to provide feedback in a kind, constructive way to get the most out of their team
Be "on it" and extremely organized with their time and responsibilities
About us
The Vintage Twin was founded in 2009 by twin sisters Samantha and Morgan Elias. We pioneered the pop-up shop model over the last decade in NYC and now have two permanent stores, which are the epicenter of our brand and the community around it. We take pride in an extremely high level of service, most notably at the famed Jeanius Bar where we pick out the perfect pair of jeans for you. Our stores are experiential, and we are looking for an individual who is passionate about creating positive, memorable experiences for all of our clients.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
401(k)
Employee discount
Paid time off
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Store Manager position is now open for candidates interested in the Retail & Wholesale sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
