Store Manager

Full job description
About the Client :

Amalfi Pizza & Pasta Deception Bay

Amalfi Pizza and Pasta Deception Bay is a fast-casual takeaway and delivery restaurant operating within the Amalfi Pizza & Pasta franchise network. The business specialises in freshly prepared pizzas, pastas, and complementary menu items such as sides, desserts, and beverages

Amalfi Pizza & Pasta Deception Bay is looking for an experienced Store Manager to oversee the operations in Deception Bay, Brisbane.

Duties and Responsibilities:

1.Operations Management

· Managing day-to-day store operations

· Ensuring compliance with company policies and procedures

2. Staff Management

· Recruiting, training, and supervising staff

· Supervise employees, delegate tasks, and ensure accountability across all shifts

· Prepare and manage staff rosters based on business demand and labor cost targets

· Conduct performance evaluations and provide ongoing coaching and development

· Manage staff conduct, resolve conflicts, and maintain a positive team environment

3. Sales & Financial Control

· Monitor daily, weekly, and monthly sales performance against targets

· Analyze financial reports and implement strategies to improve revenue and profitability

· Manage budgets, control operational costs (food, labor, utilities)

· Oversee pricing strategies, promotions, and upselling techniques to maximize sales

· Ensure accurate cash handling

4. Inventory Management

· Oversee stock control, including ordering, receiving, storage, and stock rotation (FIFO)

· Monitor inventory levels to prevent shortages or overstocking

· Identify and reduce wastage, shrinkage, and stock discrepancies

· Ensure all products meet quality standards and report any supplier issues

· Maintain accurate inventory records and conduct regular stock takes

5. Customer Service

· Ensure high standards of customer service across in-store, phone, and online channels

· Manage customer complaints and feedback professionally, ensuring timely resolution

· Monitor customer satisfaction and implement improvements where required

· Train staff on service standards, upselling, and customer engagement

· Maintain a welcoming and professional store environment

6. Marketing & Promotions

· Plan and execute in-store and digital promotions in line with company campaigns

· Coordinate SMS, social media, and local area marketing initiatives

· Ensure promotional offers are correctly implemented across POS and online platforms

· Drive local partnerships (schools, gyms, community groups) to increase sales

7. Compliance & Safety

· Ensure compliance with Workplace Health & Safety (WHS) regulations and company policies

· Maintain food safety standards, including hygiene practices, temperature control, and storage procedures

· Ensure staff follow safe work practices and use equipment correctly

· Maintain records for audits, inspections, and regulatory compliance

· Identify and report hazards, incidents, and maintenance issues promptly

7. Systems & Administration

· Operates and manages POS/EFTPOS systems and ensures accurate transaction processing.

· Taking over all devices connected to the system with more computer literacy

Qualification and Experience required:

· A relevant qualification at Diploma level in Business, Management, Hospitality, or a related field (or equivalent work experience)

· Minimum 1 year of experience in a retail or hospitality supervisory/management role

· Strong understanding of retail or hospitality operations, including:

Stock control
Order management
Service delivery in a fast-paced environment
· Excellent communication and interpersonal skills, with the ability to engage a diverse customer base

· High level of organization, with the ability to effectively prioritize tasks

· Proven leadership and team management skills, including the ability to:

Supervise
Train
Motivate staff
· Experience using POS/EFTPOS systems and basic computer applications

· Knowledge of food safety standards and Work Health & Safety (WHS/OH&S) requirements

· Flexibility to work varied hours, including weekends and Public holidays

Salary : $78,000-$85,000/ year + Super

Pay: $78,000.00 – $85,000.00 per year

Work Location: In person

 
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