Description
Overview:
Branded Jewellery store with branches across India.
Location: Hosur, Tamil Nadu
Requirement:
Knowledge of handling Retail Store Operations
Selling & customer service
Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage
MIS Reporting
Communicate with the customer and sell with the complete product description
Influencing and selling jewellery
Addressing all customer queries
Following up with the customers
Ensure that the store is clean, safe and presentable for customers
Completing payment transactions preparing merchandise for delivery
Contributes to team effort by accomplishing related results as needed.
Maintains inventory by checking merchandise to determine inventory levels anticipating customer demand.
Prepares sales and customer relations reports by analyzing and categorizing sales information identifying and investigating customer complaints and service suggestions.
Retaining the existing or new customers
Maintain and monitor store inventory
Coordinating with inter departmental personnel
Working on ERP system, Magento, Ameo etc
Skills:
Communication- Excellent spoken & written communication skills in English & regional language
Computer operating knowledge
Good knowledge of 'Point of Sale' system (POS)/ERP/SAP
Excellent in Excel / spreadsheet
Experience:
Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand
Experience in handling customer queries & grievance handling
Education:
Bachelor degree from a reputed university/college
MS Office & proficiency in excel is a must
Suitability Criteria:
Enthusiastic
Selling (Passion to Sell)
Interpersonal Skills
Influencing
Analytical
Pressure tolerance
Handles conflict
People oriented
Problem solving
Strong Team Player
Warmth / empathy
Organized
Willing to take Ownership
Research / Learning
Travel
Ability to work under a flexible schedule, including evenings and weekends.
Extended working hours during festive and season times
Shift timing - 9 hours with strict adherence
CTC - Upto Rs.6 lacs pa
Employment type - Full-time
Reporting to RM
4.00-5.00 Years