Job Description
Position: Store Manager /Sales Associate
Area Activities expected to be performed by a Lenskart Store Manager
Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and
ensuring that
Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level
and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers
Driving sales vs.plan
Driving the sales of the store to meet the allotted targets by allocating the targets to
the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level
People development
Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of
company training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail
associates
Evaluating the training needs of store associates and working closely with L&D
department to execute the developmental plan
Understanding the reasons for attrition and taking measures to control it
Cash & Inventory management
Monitoring cash reconciliation to ensure there is no mismatch of store funds.
Ensuring availability of required merchandise and services.
Conducting stocktakes regularly.
Ensuring the staff at store level has basic understanding of POS System to ensure transactions
are properly and effectively processed.
Performing the necessary quality checks for the new products.
Working very closely with other departments till the product reaches the customer and ensuring
the best customer experience to the Lenskart Customer.
Supervision
Ensuring that all store employees, including the Optometrist, are taken care of and their issues
are resolved.
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
standards
SOP adherence & implementation
Ensuring that all SOPs for retail are implemented successfully and adhered to by store
employees
Updating colleagues on business performance, new initiatives and other important issues
Scheduling the team's shift timings to meet the store's business needs and demands
Ensuring staffing levels are adequate to effectively operate the store
Store upkeep & maintenance
Maintaining the store as per Lenskart standards, regularly cleaning the frames and other
equipment at the store.
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store
Personal attributes & competencies
Minimum qualification:
Graduate
Ability to act as a link between strategy and execution
Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships
Ability to understand stated and unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to a changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority
Area Activities expected to be performed by a Lenskart Store Manager
Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and
ensuring that
Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level
and ensuring this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers
Driving sales vs.plan
Driving the sales of the store to meet the allotted targets by allocating the targets to
the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level
People development
Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of
company training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail
associates
Evaluating the training needs of store associates and working closely with L&D
department to execute the developmental plan
Understanding the reasons for attrition and taking measures to control it
Cash & Inventory management
Monitoring cash reconciliation to ensure there is no mismatch of store funds.
Ensuring availability of required merchandise and services.
Conducting stocktakes regularly.
Ensuring the staff at store level has basic understanding of POS System to ensure transactions
are properly and effectively processed.
Performing the necessary quality checks for the new products.
Working very closely with other departments till the product reaches the customer and ensuring
the best customer experience to the Lenskart Customer.
Supervision
Ensuring that all store employees, including the Optometrist, are taken care of and their issues
are resolved.
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
standards
SOP adherence & implementation
Ensuring that all SOPs for retail are implemented successfully and adhered to by store
employees
Updating colleagues on business performance, new initiatives and other important issues
Scheduling the team's shift timings to meet the store's business needs and demands
Ensuring staffing levels are adequate to effectively operate the store
Store upkeep & maintenance
Maintaining the store as per Lenskart standards, regularly cleaning the frames and other
equipment at the store.
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store
Personal attributes & competencies
Minimum qualification:
Graduate
Ability to act as a link between strategy and execution
Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships
Ability to understand stated and unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to a changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority
💡 Quick Summary
Seeking a career-building opportunity? The Store Manager|Sales Associate position is now open for candidates interested in the Counter Sales Jobs sector. This role in Bangaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
