Store Supervisor - Australia

Position
Job Responsibilities

Management

Oversee daily floor flow and overall team’s service, supporting in maintaining standards when managers are off the floor
Supervise the day-to-day operations of the team of your store (e.g. briefings, BOH management, etc).
Manage the integration of new joiners and help manager to assign responsibilities and sales target allocation.
Transmit product knowledge to sales staff.
Share ideas regularly and follow up the tasks delegated by the Store Manager.
Improve synergies with other stores.
Supervising Performance and Sales

Achieve sales and KPI target by mastering the use of Selling Galateo, MyTouch and product knowledge.
Support peak-hour management and trading coverage
Develop measurable goals and objectives based off store’s KPIs.
Contribute to the team performance: be a Role model.
Know targets (by product category) in terms of daily, weekly and monthly sales in order to push the sales team and motivate them: Morning briefings and punctual daily updates.
Share responsibility of staff coaching.
Supporting CRM and clienteling strategies

Support Store Managers to plan and execute different product launching events, one to one appointments, In-store-moments and other CRM initiatives
Working closely with managers and CRM department to plan and execute events and evaluate result.
Support to manage CRM gifting strategy at the store - birthday or anniversary gift ideas, Christmas
Supervise the team to deliver the best customer service to the clients. Ensure smooth client communication and handover when needed.
Use of customer database and optimize relationship with customers through regular contacts.
To work closely with the team on supporting monthly calling campaign and appointment with clients and evaluate all CRM activities' results. Following up the organization of the Back Office
Organize and contribute to stock management.
Be available to support the sales and handle payments when necessary.
Support maintain highest standards for floor display area and merchandise, including BOH stock management. Be a role model for the rest of the team.
Job Requirements

Solid experience in a luxury retail industry with a minimum of 5-7 years relevant working experience in luxury brands.
Passion and high motivation for Loro Piana products and Brand.
Cross-culture sensitivity and understanding of elite clientele lifestyle.
Excellent communication and interpersonal skills with an aptitude for building strong and long term relationships.
Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred.
Good in English, both spoken and written, other languages are a plus.
LORO PIANA
MAISON
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.