Strategic Business Change Lead

Primary Outcomes and Accountabilities:

Define the vision, strategy and benefits of our most complex and transformational Change Programmes

Act as an advisor to the sponsor, business owner and programme manager to define and agree the objectives and therefore success criteria of the Programme

Develop a Change Plan and Roadmap outlining the scope, resources, processes and tools required to support the change

Identify key stakeholders across the duration of the change, manage the stakeholder map and engagement plan

Agree with key leaders on the scale and impact of change and the work involved, so time and resource commitments can be identified while maintaining business as usual activities

Oversee the development of critical business change artifacts including Communications Plan supporting the need to keep all stakeholders well informed of the change and ensure it is seen as a positive opportunity for involvement and engagement

Act as a coach for senior leaders and executives to help them fulfil the role of change sponsor as they help their teams through change.

Lead on communication plan development, delivery and feedback loops and align the communications with the programme vision

Build strong relationships across business functions to ensure an integrated strategy

Advise the programme team on any communication issues, and managing /supporting any issues as they arise

Understand the business challenges and opportunities of the programme, and translate into impactful communications solutions

Develop and implement the change management and training approach in collaboration with the project team

Work with the existing change and communications team to develop effective communication products using appropriate communication medium and message senders

Be an active member of the Community of Practice and taking the lead on the evolution of the division and capability.

Minimum Criteria

Change Management professional qualified to Practitioner level (or equivalent experience)

Signification skills and experience of working in complex projects and programmes to delivery business change

Deep understanding and applying change management tools, principles and project management techniques.

Ability to undertake stakeholder analysis and collaborate with the business owner and project manager on management of stakeholder expectations

Identify and manage change management risks and issues

Essential Criteria

Demonstrable experience with cross functional business improvement initiatives.

Strong advisory and facilitation skills.

Strong influencing and relationship skills. Able to influence without the need for direct authority.

Excellent verbal and written communication skills.

Desirable Criteria

Experience of managing & working in a change programme in the public sector.

Experience of working in financial services

People management and leadership

Working in a highly data driven environment

Being able to engagement with stakeholders from across diverse business areas and scales

Working in diverse and agile working environment

Task managing resources within a project team

Being able to communicate complex technical information to a non-technical audience