Job Description
Contract Types available: 6 Permanent and 2 Fixed Term (1 Fixed term until 12 January 2027 and 1 fixed term until 05 February 2027)
Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as a Student Administration Officer!
We have six permanent posts available, along with two fixed‑term posts to cover secondment; one fixed term until 12 January 2027 for career break cover, and another fixed term until 05 February 2027 for maternity cover.
ABOUT US
The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!
We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.
In addition, we have moved to a modern campus building, offering a bright and spacious learning and working environment.
ABOUT THE TEAM
Our Student Administration team is at the heart of the student experience at the University of Sunderland in London. We work collaboratively to ensure every student’s journey from enrolment through to graduation is smooth, efficient, and supported by exceptional customer service. The team thrives on accuracy, attention to detail, and a shared commitment to delivering processes that make a real difference to students and staff alike. You’ll be joining a friendly, professional group that values innovation, teamwork, and continuous improvement, all while maintaining the highest standards of compliance and service delivery.
ABOUT THE ROLE
As a Student Administration Officer, you will play a key role in managing and developing core administrative processes that underpin the student lifecycle. From maintaining accurate records and supporting enrolment to administering assessments and results, your work will directly impact the quality of the student experience. You’ll use systems such as SITS, E-Vision, and Canvas to deliver efficient services, respond to complex queries, and provide clear guidance to students and staff. This is a dynamic role where no two days are the same and you will balance routine tasks with problem-solving, contribute to service improvements, and ensure compliance with University policies and statutory requirements.
ABOUT YOU
You’ll bring proven experience in administration and a strong customer-focused approach, ideally gained in a busy, multi-stakeholder environment. Highly organised and detail-oriented, you can manage competing priorities without compromising on quality. Your interpersonal skills will enable you to build productive relationships with colleagues and students, while your IT proficiency, particularly in Microsoft Office will support your ability to work efficiently. If you have experience in higher education or with systems like SITS and VLE platforms, that’s a bonus, but what matters most is your commitment to delivering an excellent student experience and your willingness to learn and adapt.
WE OFFER
The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)
Excellent Defined Contribution Pension with additional benefits of life cover and income protection
Generous annual leave and Christmas closure days on top of Bank Holidays
Season Ticket Loan
Access to MyLifestyle benefit platform with plentiful of discounts and offers
Cycle to Work and Electric Car Salary Sacrifice schemes
Enhanced maternity and paternity policies
Our commitment to training and development
Our location in Canary Wharf with easy access
We are accredited Living Wage Employer
Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.
If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.
If you would like to have an informal conversation about the role, please contact Edward Vreca, Assistant Head of Student Administration via [email protected]
Closing Date: Midnight, 23 February 2026
Selection Process
1st Stage: Assessment Centre expected to be held in our London offices on 10 March 2026
2nd Stage: If successful after the assessment Centre you will be invited to a interview with panel which is expected to be held on 12 March 2026
Please note we reserve the right to close the vacancy earlier should we have a sufficient response.
Job Details
Department
University of Sunderland in London - Student Experience & Enhancement
Location
University of Sunderland in London
Salary
£32,911 to £37,282 per annum
Hours per Week
32 (worked over 4 days)
Closing Date
Monday 23 March 2026
Interview Date
See advert
Reference
USL766-R
Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as a Student Administration Officer!
We have six permanent posts available, along with two fixed‑term posts to cover secondment; one fixed term until 12 January 2027 for career break cover, and another fixed term until 05 February 2027 for maternity cover.
ABOUT US
The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!
We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.
In addition, we have moved to a modern campus building, offering a bright and spacious learning and working environment.
ABOUT THE TEAM
Our Student Administration team is at the heart of the student experience at the University of Sunderland in London. We work collaboratively to ensure every student’s journey from enrolment through to graduation is smooth, efficient, and supported by exceptional customer service. The team thrives on accuracy, attention to detail, and a shared commitment to delivering processes that make a real difference to students and staff alike. You’ll be joining a friendly, professional group that values innovation, teamwork, and continuous improvement, all while maintaining the highest standards of compliance and service delivery.
ABOUT THE ROLE
As a Student Administration Officer, you will play a key role in managing and developing core administrative processes that underpin the student lifecycle. From maintaining accurate records and supporting enrolment to administering assessments and results, your work will directly impact the quality of the student experience. You’ll use systems such as SITS, E-Vision, and Canvas to deliver efficient services, respond to complex queries, and provide clear guidance to students and staff. This is a dynamic role where no two days are the same and you will balance routine tasks with problem-solving, contribute to service improvements, and ensure compliance with University policies and statutory requirements.
ABOUT YOU
You’ll bring proven experience in administration and a strong customer-focused approach, ideally gained in a busy, multi-stakeholder environment. Highly organised and detail-oriented, you can manage competing priorities without compromising on quality. Your interpersonal skills will enable you to build productive relationships with colleagues and students, while your IT proficiency, particularly in Microsoft Office will support your ability to work efficiently. If you have experience in higher education or with systems like SITS and VLE platforms, that’s a bonus, but what matters most is your commitment to delivering an excellent student experience and your willingness to learn and adapt.
WE OFFER
The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)
Excellent Defined Contribution Pension with additional benefits of life cover and income protection
Generous annual leave and Christmas closure days on top of Bank Holidays
Season Ticket Loan
Access to MyLifestyle benefit platform with plentiful of discounts and offers
Cycle to Work and Electric Car Salary Sacrifice schemes
Enhanced maternity and paternity policies
Our commitment to training and development
Our location in Canary Wharf with easy access
We are accredited Living Wage Employer
Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.
If you are ready to seize this exciting opportunity and want to learn more, review the attached Role Profile. To apply, register on our e-recruitment platform and complete the application form.
If you would like to have an informal conversation about the role, please contact Edward Vreca, Assistant Head of Student Administration via [email protected]
Closing Date: Midnight, 23 February 2026
Selection Process
1st Stage: Assessment Centre expected to be held in our London offices on 10 March 2026
2nd Stage: If successful after the assessment Centre you will be invited to a interview with panel which is expected to be held on 12 March 2026
Please note we reserve the right to close the vacancy earlier should we have a sufficient response.
Job Details
Department
University of Sunderland in London - Student Experience & Enhancement
Location
University of Sunderland in London
Salary
£32,911 to £37,282 per annum
Hours per Week
32 (worked over 4 days)
Closing Date
Monday 23 March 2026
Interview Date
See advert
Reference
USL766-R
💡 Quick Summary
Seeking a career-building opportunity? The Student Administration Officers position is now open for candidates interested in the Teacher Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Teacher Jobs is a plus.
