Job Description
Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
What’s the job?
This role is responsible for ensuring all aspects of student fees and general financial queries for students are resolved in accordance with agreed service levels. The Student Finance Officer is responsible for billing accuracy and undertaking effective and prompt debtor management. In addition, the role will provide high quality, customer-focused administration and inquiry management with regard to student finances as part of the campus student services hub. This is a customer facing position and spans the total student lifecycle – from admissions through to student graduation, consistently delivering exceptional service quality.
Day-to-day accountabilities:
Handle inbound phone and email enquiries from students relating to all aspects of student fees, including non-tuition revenue, refunds, discounts and scholarships in accordance with company policies.
Develop, implement and improve processes in relation to student withdrawals / deferrals and the impact on their financial position.
Undertake the reconciliation of international student deposits on a weekly basis & provide monthly reconciliation to the Head of Student Finance.
Undertake financial checks when required.
Invoicing and payments processing (including tuition, residential and other fees and charges) for all domestic and international students.
Assist with FEE-HELP related functions and queries where required.
Ensuring that all student facing staff are provided with accurate fee-related information.
Supporting the Head with data extraction and report preparation.
Ensuring consistent compliance will applicable government requirements and the institution’s financial frameworks and policies.
Utilise the Student Information System (SIS) and other related financial and organisational systems to fulfil the above function.
The position is full time permanent role base in Sydney
Who you are
To be successful in this role, you will have:
Previous experience within the Higher Education industry is preferred.
A background in finance or accounting is highly regarded but not essential.
Strong working knowledge of Microsoft Excel.
Excellent time management skills and ability to meet strict deadlines. The ability to function effectively in a fast-paced environment, functioning across multiple systems, sites with peak periods predicting workflow.
The ability to work effectively as part of a team and take initiative. Proven ability to organise and prioritise workload.
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, ****** orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
What we offer
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia , you’ll benefit from:
Study free in a course/degree related to your position
Flexible working conditions, allowing you to work remotely and from a campus near you
Access to internal opportunities - Be supported to learn, grow and move across the organisation
Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact Sebastian ([email protected])
To learn more about what makes Torrens University Australia a great place to work, visit
https://www.torrens.edu.au/blog
.
We’d love to hear from you.
Applications close: 22nd September 2026
Job Reference: R246++
To ensure a fair and thorough review process, applications for this role will close on 22nd September 2026. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
[email protected]
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
What’s the job?
This role is responsible for ensuring all aspects of student fees and general financial queries for students are resolved in accordance with agreed service levels. The Student Finance Officer is responsible for billing accuracy and undertaking effective and prompt debtor management. In addition, the role will provide high quality, customer-focused administration and inquiry management with regard to student finances as part of the campus student services hub. This is a customer facing position and spans the total student lifecycle – from admissions through to student graduation, consistently delivering exceptional service quality.
Day-to-day accountabilities:
Handle inbound phone and email enquiries from students relating to all aspects of student fees, including non-tuition revenue, refunds, discounts and scholarships in accordance with company policies.
Develop, implement and improve processes in relation to student withdrawals / deferrals and the impact on their financial position.
Undertake the reconciliation of international student deposits on a weekly basis & provide monthly reconciliation to the Head of Student Finance.
Undertake financial checks when required.
Invoicing and payments processing (including tuition, residential and other fees and charges) for all domestic and international students.
Assist with FEE-HELP related functions and queries where required.
Ensuring that all student facing staff are provided with accurate fee-related information.
Supporting the Head with data extraction and report preparation.
Ensuring consistent compliance will applicable government requirements and the institution’s financial frameworks and policies.
Utilise the Student Information System (SIS) and other related financial and organisational systems to fulfil the above function.
The position is full time permanent role base in Sydney
Who you are
To be successful in this role, you will have:
Previous experience within the Higher Education industry is preferred.
A background in finance or accounting is highly regarded but not essential.
Strong working knowledge of Microsoft Excel.
Excellent time management skills and ability to meet strict deadlines. The ability to function effectively in a fast-paced environment, functioning across multiple systems, sites with peak periods predicting workflow.
The ability to work effectively as part of a team and take initiative. Proven ability to organise and prioritise workload.
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, ****** orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
What we offer
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia , you’ll benefit from:
Study free in a course/degree related to your position
Flexible working conditions, allowing you to work remotely and from a campus near you
Access to internal opportunities - Be supported to learn, grow and move across the organisation
Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact Sebastian ([email protected])
To learn more about what makes Torrens University Australia a great place to work, visit
https://www.torrens.edu.au/blog
.
We’d love to hear from you.
Applications close: 22nd September 2026
Job Reference: R246++
To ensure a fair and thorough review process, applications for this role will close on 22nd September 2026. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
[email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Student Finance Officer position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
