Job Description
Description
The Student Affairs Team in Student Experience and Support is currently seeking a Full-time Regular Student Ombuds.
The Student Ombuds serves as an independent, impartial, and confidential resource dedicated to promoting fairness within the UCalgary community. Reporting operationally to the Senior Director, Student Affairs, this role is an expert in UCalgary student policy, supporting students as they navigate university processes.
The Student Ombuds promotes fairness across the university by supporting students (visitors) in navigating concerns, delivering training and education, and consulting with members of the campus community about fair application of policy and university processes.
Summary of Key Responsibilities (job functions include but are not limited to):
Establish and maintain service standards and frameworks for the effective operation of the Student Ombuds Office.
Develop and implement processes and timelines for receiving and processing student intake forms, conducting inquiries, and tracking findings and recommendations for reporting purposes.
Raise issues of fairness through informal inquiry and early resolution processes.
Promote and uphold principles of natural justice and procedural fairness in decision-making through the identification of issues, early resolution recommendations, provision of training and education, and consultation with decision makers.
Participate in policy review processes and make recommendations on opportunities for improvement.
Maintain high standards of accountability and provide regular upward feedback to senior administration through informal reporting as needed, in addition to the annual Student Ombuds report to the community.
Maintain strict confidentiality of visitor information and act only with the visitor¿s consent, except where required by law.
Maintain accurate records of visitors to the office.
Prepare and publish an annual report for the university community.
Maintain and update the Student Ombuds website with relevant self-service resources, training and education, and related informational materials.
Qualifications / Requirements:
A graduate or professional degree in a relevant field (e.g., law, public policy, social sciences, conflict analysis, human ecology, education) is required.
Experience working within an Ombuds office and/or post-secondary environment; familiarity with post-secondary governance, policies, and procedures is required.
Professional training and/or certification in mediation, conflict coaching, and/or facilitation is strongly preferred.
A minimum of 5 years of professional experience in work related to conflict resolution, policy administration, and student affairs is required.
Strong analytical and problem-solving skills with the ability to identify and address systemic fairness issues.
Expertise in confidentiality, including related to records management and reporting.
Exceptional relational, communication, and interpersonal skills, including active listening and coaching.
Demonstrated ability to maintain impartiality, confidentiality, and adhere to high ethical standards.
Ability to work effectively with diverse partners, including students, faculty, and senior administration.
Knowledge of Ombuds Standards of Practice (ACCUO and/or FCO) and commitment to their principles.
Application Deadline: February 10, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is classified in the Professional Career Band, Level 4 of the Management and Professional Staff Career Framework.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse ****** orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
The Student Affairs Team in Student Experience and Support is currently seeking a Full-time Regular Student Ombuds.
The Student Ombuds serves as an independent, impartial, and confidential resource dedicated to promoting fairness within the UCalgary community. Reporting operationally to the Senior Director, Student Affairs, this role is an expert in UCalgary student policy, supporting students as they navigate university processes.
The Student Ombuds promotes fairness across the university by supporting students (visitors) in navigating concerns, delivering training and education, and consulting with members of the campus community about fair application of policy and university processes.
Summary of Key Responsibilities (job functions include but are not limited to):
Establish and maintain service standards and frameworks for the effective operation of the Student Ombuds Office.
Develop and implement processes and timelines for receiving and processing student intake forms, conducting inquiries, and tracking findings and recommendations for reporting purposes.
Raise issues of fairness through informal inquiry and early resolution processes.
Promote and uphold principles of natural justice and procedural fairness in decision-making through the identification of issues, early resolution recommendations, provision of training and education, and consultation with decision makers.
Participate in policy review processes and make recommendations on opportunities for improvement.
Maintain high standards of accountability and provide regular upward feedback to senior administration through informal reporting as needed, in addition to the annual Student Ombuds report to the community.
Maintain strict confidentiality of visitor information and act only with the visitor¿s consent, except where required by law.
Maintain accurate records of visitors to the office.
Prepare and publish an annual report for the university community.
Maintain and update the Student Ombuds website with relevant self-service resources, training and education, and related informational materials.
Qualifications / Requirements:
A graduate or professional degree in a relevant field (e.g., law, public policy, social sciences, conflict analysis, human ecology, education) is required.
Experience working within an Ombuds office and/or post-secondary environment; familiarity with post-secondary governance, policies, and procedures is required.
Professional training and/or certification in mediation, conflict coaching, and/or facilitation is strongly preferred.
A minimum of 5 years of professional experience in work related to conflict resolution, policy administration, and student affairs is required.
Strong analytical and problem-solving skills with the ability to identify and address systemic fairness issues.
Expertise in confidentiality, including related to records management and reporting.
Exceptional relational, communication, and interpersonal skills, including active listening and coaching.
Demonstrated ability to maintain impartiality, confidentiality, and adhere to high ethical standards.
Ability to work effectively with diverse partners, including students, faculty, and senior administration.
Knowledge of Ombuds Standards of Practice (ACCUO and/or FCO) and commitment to their principles.
Application Deadline: February 10, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is classified in the Professional Career Band, Level 4 of the Management and Professional Staff Career Framework.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse ****** orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
💡 Quick Summary
Seeking a career-building opportunity? The Student Ombuds, Student Experience and Support position is now open for candidates interested in the Education Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
