Job Description
Company Description
Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.
We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.
Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us.
Job Description
At Acknowledge Education, our students are at the heart of everything we do. As a Student Progress Officer, you’ll play a key role in helping students stay on track with their studies and achieve their goals. You’ll work directly with students, academic staff, and student services teams to identify challenges early, provide meaningful support, and ensure every student has the best chance of success.
Key Responsibilities
Monitor student progress and identify those at risk of falling behind
Conduct intervention meetings, developing tailored action plans with students
Provide advice on course variations and enrolment adjustments
Keep accurate, compliant records to support regulatory requirements across VET and Higher Education
Collaborate with academic, wellbeing, and student services staff to ensure a coordinated approach
Escalate complex cases to your Team Leader and contribute to continuous improvement of our processes
Qualifications
You’ll thrive in this role if you are organised, proactive, and passionate about student success. To be effective, you’ll bring:
Experience in student support, case management, or academic administration
Understanding of course progress monitoring, interventions, and compliance in VET or Higher Education
Strong communication and interpersonal skills to engage students from diverse backgrounds
Confidence in managing a busy caseload and meeting deadlines
Proficiency in student management systems and Microsoft Office
A professional and compassionate approach when handling sensitive matters
Additional Information
Why join AE
Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it.
Opportunities to grow within the organisation
$1,500 annual professional development allowance
Incredibly committed and supportive team of student-centric professionals
Health insurance discounts through Bupa
Be part of a fast-moving, agile private provider where decisions turn into action quickly
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.
We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.
Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us.
Job Description
At Acknowledge Education, our students are at the heart of everything we do. As a Student Progress Officer, you’ll play a key role in helping students stay on track with their studies and achieve their goals. You’ll work directly with students, academic staff, and student services teams to identify challenges early, provide meaningful support, and ensure every student has the best chance of success.
Key Responsibilities
Monitor student progress and identify those at risk of falling behind
Conduct intervention meetings, developing tailored action plans with students
Provide advice on course variations and enrolment adjustments
Keep accurate, compliant records to support regulatory requirements across VET and Higher Education
Collaborate with academic, wellbeing, and student services staff to ensure a coordinated approach
Escalate complex cases to your Team Leader and contribute to continuous improvement of our processes
Qualifications
You’ll thrive in this role if you are organised, proactive, and passionate about student success. To be effective, you’ll bring:
Experience in student support, case management, or academic administration
Understanding of course progress monitoring, interventions, and compliance in VET or Higher Education
Strong communication and interpersonal skills to engage students from diverse backgrounds
Confidence in managing a busy caseload and meeting deadlines
Proficiency in student management systems and Microsoft Office
A professional and compassionate approach when handling sensitive matters
Additional Information
Why join AE
Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it.
Opportunities to grow within the organisation
$1,500 annual professional development allowance
Incredibly committed and supportive team of student-centric professionals
Health insurance discounts through Bupa
Be part of a fast-moving, agile private provider where decisions turn into action quickly
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
💡 Quick Summary
Seeking a career-building opportunity? The Student Progress Officer position is now open for candidates interested in the Education Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
