Job Description
Lead, Inspire, and Transform Student Success!
Are you a passionate leader in student services with experience in a private career college? Join Health & Wellness Colleges of Canada (ACMT) in Edmonton as our Student Services Manager and help students thrive from enrollment to graduation, driving retention, satisfaction, and career success.
Quick Highlights
Lead all student support programs: orientation, advising, counseling, career services, engagement.
Manage a multi-disciplinary student services team, mentor staff, and foster collaboration.
Drive student success metrics: retention, graduation, job placement (70/70 rule).
Ensure compliance with provincial private career college regulations.
Collaborate with faculty, admissions, and external partners to enhance student experiences.
Plan student engagement initiatives that build campus culture and community.
Use data insights to improve programs and report outcomes to leadership.
Minimum 5 years in student services at a private career college, 3+ years in leadership required.
Why Join ACMT:
Make a direct impact on student success and career outcomes.
Supportive, collaborative campus culture with growth opportunities.
Full-time, permanent role with competitive salary and benefits.
Role Overview
The Student Services Manager provides strategic oversight, leadership, and continuous improvement of all student support functions across the institution. This role ensures a high-quality, student-centered experience from enrollment through graduation, with a strong focus on retention, academic success, job placement outcomes, and overall student satisfaction. The Student Services Manager collaborates closely with internal and external partners, leads cross-campus initiatives, and ensures compliance with regulatory standards and institutional goals.
Requirements
Minimum 5 years of experience working in student services within a private career college environment (required).
At least 3 years in a supervisory or leadership role managing student services staff.
Strong understanding of provincial private career college regulatory frameworks and compliance standards.
Experience supporting adult learners in career-focused post-secondary programs.
Familiarity with student funding programs, admissions processes, and financial aid requirements.
Understanding of retention metrics, graduation benchmarks, job placement standards, and the 70/70 rule.
Experience using student information systems (SIS) and institutional data reporting tools.
Key Performance Indicators (KPIs)
1. Enhance Student Experiences
Lead the delivery of positive, productive, and customer service-driven student experiences that directly support achieving the highest possible graduation rates.
2. Achieving Job Placements Success:
Maintain consistently high job placement rates in alignment with the 70/70 rule while strengthening employer partnerships and fostering strong student referral.
3. Prioritize Student Satisfaction:
Ensuring student satisfaction remains a core institutional priority, driving continuous improvement based on feedback, data, and evolving student needs.
Key Responsibilities
Strategic Leadership & Program Management
Develop, implement, and oversee institution-wide student support programs including orientation, counseling, academic advising, career services, and student engagement initiatives.
Provide leadership on the use of campus systems, ensuring staff competency and consistent utilization across campuses.
Monitor, evaluate, and refine student services programs based on data, feedback, and emerging trends to meet evolving student needs.
Maintain a deep understanding of HWCC campus programs to ensure alignment between student services and academic offerings.
Lead multi-campus student success strategies and ensure consistency, quality, and scalability of programs.
Student Support & Retention
Oversee monitoring of students’ academic progress and ensure appropriate intervention strategies are in place.
Provide direction on support strategies addressing academic, personal, and social concerns impacting student performance.
Develop and implement retention initiatives, including early alerts, proactive outreach, and risk-mitigation plans for at-risk students.
Establish and track success metrics related to retention, academic achievement, and graduation outcomes; communicate risks and solutions to senior leadership regularly.
Team Leadership & Development
Lead, mentor, and support a multi-disciplinary team of student services professionals across campuses, including advisors, counselors, and support staff.
Conduct regular team meetings, performance evaluations, and professional development initiatives to strengthen service delivery and staff capability.
Foster a culture of accountability, collaboration, and excellence in student support.
Cross-Functional Collaboration & Partnerships
Collaborate with academic departments, faculty, and administrative units to ensure a cohesive and holistic student support ecosystem.
Assist with coordinating and monitoring academic operations within HWCC campuses, ensuring alignment with student support strategies.
Serve as a key liaison with Admissions, Financial Aid, and Student Support teams to maintain seamless student pathways.
Build and maintain relationships with external organizations, employers, and community resources to enhance student services and job placement opportunities.
Administration, Policy, and Compliance
Ensure all student service operations align with institutional policies, provincial and federal regulations, and accreditation standards.
Oversee review and monitoring of student eligibility requirements.
Maintain compliance with regulatory and reporting obligations, ensuring documentation, audits, and standards are consistently met.
Student Engagement & Campus Culture
Lead planning and execution of student engagement events and initiatives that build campus community and enhance student experience.
Promote an inclusive environment that supports diversity, accessibility, and student well-being.
Champion initiatives that strengthen student voice and representation within the institution.
Data Management, Assessment & Reporting
Oversee data collection, analysis, and reporting on student services, retention, graduation, and job placement outcomes.
Use data insights to inform strategic planning, program development, and resource allocation.
Prepare reports and presentations for senior leadership, accreditation bodies, and other stakeholders as required.
Qualifications
Education: Bachelor’s degree in Education, Counseling, Student Affairs, or a related field from a recognized Canadian Institution (International qualification may be considered equivalent).
Experience: Minimum of 5 years of experience in student services, customer service, or a related area, with at least 3 years in a supervisory or leadership role.
Familiarity with private career college regulations (provincial ministries, compliance standards).
Experience with student funding programs, admissions, and financial aid rules.
Understanding of retention metrics, job placement standards, and the 70/70 rule.
Experience with student information systems
Company: Health & Wellness Colleges of Canada O/A Alberta College of Massage Therapy
Location: Edmonton, AB
Work Location: In person
Employment Type: Full-Time, Permanent
Salary: From $60,000 annually
Benefits:
Extended health & dental care
Paid time off
On-site parking
Thank you for your interest in joining Health & Wellness Colleges of Canada. We look forward to your application and the possibility of you joining our team.
Accommodation for job applicants with disabilities is available upon request. ACMT is committed to having our team reflect the community it serves and actively welcomes applicants from diverse and equity-seeking backgrounds. ACMT endeavors to create and protect a culture of respect and cooperation with all staff and students. Thank you for your interest, but only those people chosen for interviews will be contacted. No telephone calls please.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Job Types: Full-time, Permanent
Pay: $60,000.00 per year
Benefits:
Dental care
Disability insurance
Extended health care
On-site parking
Paid time off
Application question(s):
Do you have prior experience in a Student Services role supporting adult learners?
Have you previously worked in a private career college setting?
Work Location: In person
Are you a passionate leader in student services with experience in a private career college? Join Health & Wellness Colleges of Canada (ACMT) in Edmonton as our Student Services Manager and help students thrive from enrollment to graduation, driving retention, satisfaction, and career success.
Quick Highlights
Lead all student support programs: orientation, advising, counseling, career services, engagement.
Manage a multi-disciplinary student services team, mentor staff, and foster collaboration.
Drive student success metrics: retention, graduation, job placement (70/70 rule).
Ensure compliance with provincial private career college regulations.
Collaborate with faculty, admissions, and external partners to enhance student experiences.
Plan student engagement initiatives that build campus culture and community.
Use data insights to improve programs and report outcomes to leadership.
Minimum 5 years in student services at a private career college, 3+ years in leadership required.
Why Join ACMT:
Make a direct impact on student success and career outcomes.
Supportive, collaborative campus culture with growth opportunities.
Full-time, permanent role with competitive salary and benefits.
Role Overview
The Student Services Manager provides strategic oversight, leadership, and continuous improvement of all student support functions across the institution. This role ensures a high-quality, student-centered experience from enrollment through graduation, with a strong focus on retention, academic success, job placement outcomes, and overall student satisfaction. The Student Services Manager collaborates closely with internal and external partners, leads cross-campus initiatives, and ensures compliance with regulatory standards and institutional goals.
Requirements
Minimum 5 years of experience working in student services within a private career college environment (required).
At least 3 years in a supervisory or leadership role managing student services staff.
Strong understanding of provincial private career college regulatory frameworks and compliance standards.
Experience supporting adult learners in career-focused post-secondary programs.
Familiarity with student funding programs, admissions processes, and financial aid requirements.
Understanding of retention metrics, graduation benchmarks, job placement standards, and the 70/70 rule.
Experience using student information systems (SIS) and institutional data reporting tools.
Key Performance Indicators (KPIs)
1. Enhance Student Experiences
Lead the delivery of positive, productive, and customer service-driven student experiences that directly support achieving the highest possible graduation rates.
2. Achieving Job Placements Success:
Maintain consistently high job placement rates in alignment with the 70/70 rule while strengthening employer partnerships and fostering strong student referral.
3. Prioritize Student Satisfaction:
Ensuring student satisfaction remains a core institutional priority, driving continuous improvement based on feedback, data, and evolving student needs.
Key Responsibilities
Strategic Leadership & Program Management
Develop, implement, and oversee institution-wide student support programs including orientation, counseling, academic advising, career services, and student engagement initiatives.
Provide leadership on the use of campus systems, ensuring staff competency and consistent utilization across campuses.
Monitor, evaluate, and refine student services programs based on data, feedback, and emerging trends to meet evolving student needs.
Maintain a deep understanding of HWCC campus programs to ensure alignment between student services and academic offerings.
Lead multi-campus student success strategies and ensure consistency, quality, and scalability of programs.
Student Support & Retention
Oversee monitoring of students’ academic progress and ensure appropriate intervention strategies are in place.
Provide direction on support strategies addressing academic, personal, and social concerns impacting student performance.
Develop and implement retention initiatives, including early alerts, proactive outreach, and risk-mitigation plans for at-risk students.
Establish and track success metrics related to retention, academic achievement, and graduation outcomes; communicate risks and solutions to senior leadership regularly.
Team Leadership & Development
Lead, mentor, and support a multi-disciplinary team of student services professionals across campuses, including advisors, counselors, and support staff.
Conduct regular team meetings, performance evaluations, and professional development initiatives to strengthen service delivery and staff capability.
Foster a culture of accountability, collaboration, and excellence in student support.
Cross-Functional Collaboration & Partnerships
Collaborate with academic departments, faculty, and administrative units to ensure a cohesive and holistic student support ecosystem.
Assist with coordinating and monitoring academic operations within HWCC campuses, ensuring alignment with student support strategies.
Serve as a key liaison with Admissions, Financial Aid, and Student Support teams to maintain seamless student pathways.
Build and maintain relationships with external organizations, employers, and community resources to enhance student services and job placement opportunities.
Administration, Policy, and Compliance
Ensure all student service operations align with institutional policies, provincial and federal regulations, and accreditation standards.
Oversee review and monitoring of student eligibility requirements.
Maintain compliance with regulatory and reporting obligations, ensuring documentation, audits, and standards are consistently met.
Student Engagement & Campus Culture
Lead planning and execution of student engagement events and initiatives that build campus community and enhance student experience.
Promote an inclusive environment that supports diversity, accessibility, and student well-being.
Champion initiatives that strengthen student voice and representation within the institution.
Data Management, Assessment & Reporting
Oversee data collection, analysis, and reporting on student services, retention, graduation, and job placement outcomes.
Use data insights to inform strategic planning, program development, and resource allocation.
Prepare reports and presentations for senior leadership, accreditation bodies, and other stakeholders as required.
Qualifications
Education: Bachelor’s degree in Education, Counseling, Student Affairs, or a related field from a recognized Canadian Institution (International qualification may be considered equivalent).
Experience: Minimum of 5 years of experience in student services, customer service, or a related area, with at least 3 years in a supervisory or leadership role.
Familiarity with private career college regulations (provincial ministries, compliance standards).
Experience with student funding programs, admissions, and financial aid rules.
Understanding of retention metrics, job placement standards, and the 70/70 rule.
Experience with student information systems
Company: Health & Wellness Colleges of Canada O/A Alberta College of Massage Therapy
Location: Edmonton, AB
Work Location: In person
Employment Type: Full-Time, Permanent
Salary: From $60,000 annually
Benefits:
Extended health & dental care
Paid time off
On-site parking
Thank you for your interest in joining Health & Wellness Colleges of Canada. We look forward to your application and the possibility of you joining our team.
Accommodation for job applicants with disabilities is available upon request. ACMT is committed to having our team reflect the community it serves and actively welcomes applicants from diverse and equity-seeking backgrounds. ACMT endeavors to create and protect a culture of respect and cooperation with all staff and students. Thank you for your interest, but only those people chosen for interviews will be contacted. No telephone calls please.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Job Types: Full-time, Permanent
Pay: $60,000.00 per year
Benefits:
Dental care
Disability insurance
Extended health care
On-site parking
Paid time off
Application question(s):
Do you have prior experience in a Student Services role supporting adult learners?
Have you previously worked in a private career college setting?
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Student Services Manager position is now open for candidates interested in the Education Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
