Job Description
Full job description
Sydney, NSW, Australia
Fixed - Full Time
UTS College is a leader in pathway education. We were one of the first pathway colleges in Australia and have supported thousands of students – both international and domestic – to achieve their dreams and aspirations. This spirit of innovation has continued throughout our 30-year history and remains a feature of how we work today. We aspire to be a place where our values of integrity, honesty, courage, compassion, respect and imagination are alive and tangible in our everyday interactions, in our planning and execution and in the way others see us.
The College is a wholly-owned entity of the University of Technology Sydney (UTS) and our Sydney campus is based at UTS in the heart of the city. We enjoy and value our close strategic and operational relationships with the University across all areas of our work.
About the role
The Student Success Adviser plays a key role within the Student Success team, supporting the wellbeing, academic progress, and case management of UTS College students. The role has a particular focus on students within our Academic programs.
Working closely with students, the Adviser uses person‑centred and strengths‑based approaches to help them develop strategies for managing study or personal challenges and to achieve their full potential.
The Student Success Adviser is also responsible for ensuring compliance with all relevant legislation and regulatory requirements, including the ESOS Act, the National Code of Practice for Providers of Education and Training to Overseas Students, and applicable visa conditions.
This is a front-facing role on a 12 month fixed-term contract, requiring at least 3 days on campus, and full-time during peak periods on the Academic calendar.
Key responsibilities
The provision of expert guidance, advice, personal development, study skills and pastoral care for students
Provide advice and support to students (both onshore and offshore) with all presenting issues, including
Case management
Mental health support
Advocacy
Culture shock
Academic support
Accommodation service
Financial advice
Triage students requiring mental health and academic support to relevant specialised internal and external support services where appropriate
Identify issues impacting student participation and progression and assist with the development and implementation of culturally sensitive strategies, programs and services
Develop and maintain positive and collaborative working relationships with other departments within UTS College and relevant external agencies, in order to support optimal outcomes for students.
Maintain currency of and adherence to legislative frameworks, government and UTS College policies and procedures that affect international students
Maintain accurate and professional digital case notes, data and statistics using appropriate client and student management systems, data and reporting tools.
Contribute to reporting and administrative processing and record keeping accordingly.
About you
To succeed in this role you must have:
A degree in Education, Psychology, Social Work, Community Services, Youth Work or a related field
Proven experience providing high quality support to students from diverse backgrounds on a range of issues impacting their learning and wellbeing
Demonstrated experience in managing critical incidents and complex student issues
The ability to act as an advocate for students and help them achieve their potential
The ability to build strong relationships with students, parents and other internal and external stakeholders
Strong organisational skills and attention to detail
Proficiency in a second language would be beneficial
What UTS College has to offer
A flexible work environment, including working from home and from our convenient inner-city campus within walking distance to Central Station.
A diverse workplace with a passion for encouraging and supporting inclusiveness.
Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources.
Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
An easy-to-use Staff Recognition Program
A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty
If this sounds like you, we’d like to hear from you!
For more information about UTS College visit utscollege.edu.au
Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.
Sydney, NSW, Australia
Fixed - Full Time
UTS College is a leader in pathway education. We were one of the first pathway colleges in Australia and have supported thousands of students – both international and domestic – to achieve their dreams and aspirations. This spirit of innovation has continued throughout our 30-year history and remains a feature of how we work today. We aspire to be a place where our values of integrity, honesty, courage, compassion, respect and imagination are alive and tangible in our everyday interactions, in our planning and execution and in the way others see us.
The College is a wholly-owned entity of the University of Technology Sydney (UTS) and our Sydney campus is based at UTS in the heart of the city. We enjoy and value our close strategic and operational relationships with the University across all areas of our work.
About the role
The Student Success Adviser plays a key role within the Student Success team, supporting the wellbeing, academic progress, and case management of UTS College students. The role has a particular focus on students within our Academic programs.
Working closely with students, the Adviser uses person‑centred and strengths‑based approaches to help them develop strategies for managing study or personal challenges and to achieve their full potential.
The Student Success Adviser is also responsible for ensuring compliance with all relevant legislation and regulatory requirements, including the ESOS Act, the National Code of Practice for Providers of Education and Training to Overseas Students, and applicable visa conditions.
This is a front-facing role on a 12 month fixed-term contract, requiring at least 3 days on campus, and full-time during peak periods on the Academic calendar.
Key responsibilities
The provision of expert guidance, advice, personal development, study skills and pastoral care for students
Provide advice and support to students (both onshore and offshore) with all presenting issues, including
Case management
Mental health support
Advocacy
Culture shock
Academic support
Accommodation service
Financial advice
Triage students requiring mental health and academic support to relevant specialised internal and external support services where appropriate
Identify issues impacting student participation and progression and assist with the development and implementation of culturally sensitive strategies, programs and services
Develop and maintain positive and collaborative working relationships with other departments within UTS College and relevant external agencies, in order to support optimal outcomes for students.
Maintain currency of and adherence to legislative frameworks, government and UTS College policies and procedures that affect international students
Maintain accurate and professional digital case notes, data and statistics using appropriate client and student management systems, data and reporting tools.
Contribute to reporting and administrative processing and record keeping accordingly.
About you
To succeed in this role you must have:
A degree in Education, Psychology, Social Work, Community Services, Youth Work or a related field
Proven experience providing high quality support to students from diverse backgrounds on a range of issues impacting their learning and wellbeing
Demonstrated experience in managing critical incidents and complex student issues
The ability to act as an advocate for students and help them achieve their potential
The ability to build strong relationships with students, parents and other internal and external stakeholders
Strong organisational skills and attention to detail
Proficiency in a second language would be beneficial
What UTS College has to offer
A flexible work environment, including working from home and from our convenient inner-city campus within walking distance to Central Station.
A diverse workplace with a passion for encouraging and supporting inclusiveness.
Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources.
Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
An easy-to-use Staff Recognition Program
A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty
If this sounds like you, we’d like to hear from you!
For more information about UTS College visit utscollege.edu.au
Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.
💡 Quick Summary
Seeking a career-building opportunity? The Student Success Adviser position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
