Job Description
Ref Number
B01-05354
Professional Expertise
Student Well-being and Registry
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£43,981-£52,586
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
09-Feb-2026
About us
Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.
UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.
About the role
This role is available to internal candidates ONLY.
The postholder will be a key member of the Specialist Advice & Casework Service team. Reporting to the Student Support and Wellbeing Casework Manager, you will play a key role in ensuring seamless end-to-end support pathways for students who access services. You will be responsible for coordinating with academic departments and Professional Services to support individual students, facilitating the appropriate exchange of information, particularly regarding their safety and wellbeing. The work you undertake will contribute to ensuring that student support and wellbeing services are responsive, reliable, and delivered effectively on behalf of UCL.
If you have any queries about the role, please contact Thomas Allen at: [email protected]
If you have any queries about the application process, please contact Passant Khalifa at: [email protected]
About you
We are looking for a positive and highly motivated individual who is passionate about delivering high quality, professional support services to students. To succeed in this role, candidates must demonstrate a proven ability to be proactive, non-judgmental, capable of fostering positive working relationships both within and outside of UCL, and professionally skilled in effectively communicating in public settings. The successful applicant must be self-reflective and emotionally resilient, as they will be responsible for managing complex and sensitive casework.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade * and 10 roles – women.”
Read more: UCL Equality, Diversity and Inclusion.
Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and ****** Misconduct Policy and Personal Relationships Policy
B01-05354
Professional Expertise
Student Well-being and Registry
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£43,981-£52,586
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
09-Feb-2026
About us
Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.
UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.
About the role
This role is available to internal candidates ONLY.
The postholder will be a key member of the Specialist Advice & Casework Service team. Reporting to the Student Support and Wellbeing Casework Manager, you will play a key role in ensuring seamless end-to-end support pathways for students who access services. You will be responsible for coordinating with academic departments and Professional Services to support individual students, facilitating the appropriate exchange of information, particularly regarding their safety and wellbeing. The work you undertake will contribute to ensuring that student support and wellbeing services are responsive, reliable, and delivered effectively on behalf of UCL.
If you have any queries about the role, please contact Thomas Allen at: [email protected]
If you have any queries about the application process, please contact Passant Khalifa at: [email protected]
About you
We are looking for a positive and highly motivated individual who is passionate about delivering high quality, professional support services to students. To succeed in this role, candidates must demonstrate a proven ability to be proactive, non-judgmental, capable of fostering positive working relationships both within and outside of UCL, and professionally skilled in effectively communicating in public settings. The successful applicant must be self-reflective and emotionally resilient, as they will be responsible for managing complex and sensitive casework.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade * and 10 roles – women.”
Read more: UCL Equality, Diversity and Inclusion.
Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and ****** Misconduct Policy and Personal Relationships Policy
💡 Quick Summary
Seeking a career-building opportunity? The Student Support and Wellbeing Co-ordinator position is now open for candidates interested in the Education Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
