Student Sys. Prog. Coord.

Job details
Here’s how the job details align with your profile.
Pay

From $54,165 a year
Job type

Full-time
Shift and schedule

Monday to Friday
 
Benefits
Pulled from the full job description
Health insurance
Life insurance
Paid holidays
Paid parental leave
Parental leave
 
Full job description
Posting Number
STA00516PO25

Job Family
Information Technology

Job Function
IT Business Systems Analysis

USC Market Title
IT Program Coordinator

Link to USC Market Title
https://uscjobs.sc.edu/titles/133268

Job Level
P2 - Professional

Business Title (Internal Title)
Student Sys. Prog. Coord.

Campus
Columbia

Work County
Richland

College/Division
Division of Information Technology

Department
IT Enterprise Applications

State Pay Band
6

Approved Starting Salary
$54,165

Advertised Salary Range
$54,165

Location of Vacancy
Columbia, SC

Part/Full Time
Full Time

Hours per Week
37.5

Work Schedule
Standard working schedule: Monday – Friday from 8:30am – 5:00pm.

Must be willing to work a flexible schedule to meet the needs of the department.

Basis
12 months

Job Search Category
Information Technology

About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. Join us in revolutionizing the Division of Information Technology as we transform our campus into a cutting-edge technological marvel! As a Gamecock, you will be part of a dynamic, fast-paced, and talented team, while making a significant impact on the technology that powers our university and creates a #1 ranked first-year experience for our students. Enjoy an urban setting while showcasing your expertise and contributing to the next chapter of our university’s remarkable story.

The Division of Information Technology (DoIT) is seeking a detail-oriented and proactive Student Systems Program Coordinator to support the Student Systems Portfolio. Under the general supervision of the Student Systems Program Manager, this role provides both technical and professional services to ensure the smooth operation and continuous improvement of student systems and services.
Key Responsibilities
Coordinate change and release management processes for the Student Systems Portfolio.
Facilitate daily administrative operations and serve as a liaison between Student Systems Support and technical vendor teams.
Assist upper management and business partners in prioritizing tasks and planning future initiatives.
Develop and maintain standardized procedures for system enhancements, incident resolution, and change management.
Manage Student Systems ServiceNow work queues and maintain portfolio data for reporting and presentations.
Conduct special projects as assigned by the Student Systems Program Manager.
Participate in planning sessions, recommend resource allocation, and provide strategic feedback.
Support employee growth and development within the team.
Occasionally work outside of normal business hours to support production and other critical activities.

What we are looking for:
Experience in program coordination, project management, or IT service management.
Familiarity with ITSM tools such as ServiceNow.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple priorities and work collaboratively across teams.
Experience working in higher education or with student information systems.
Knowledge of change and release management best practices.
Proficiency in data analysis and reporting tools.

Why Join Us?
Be part of a mission-driven organization that supports student success.
Work in a collaborative, forward-thinking IT environment.
Opportunities for professional growth and development.

Ready to make an impact? Apply today and help shape the future of student systems in the Division of Information Technology!

Perks
Downtown Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events.
Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting.
Incredible Benefits You Will Not Find Elsewhere: Over 30 paid days off, paid tuition, state benefits, state retirement, and more!
Professional Development: We take investing back in you seriously! We offer generous professional development opportunities throughout each year.

This is an on-site position located on the downtown Columbia, SC campus.

Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job-related field and 2 or more years of job-related experience, which may be substituted by an equivalent combination of job-related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications
Bachelor’s degree and relevant Program Coordination experience in a Student Information System or IT organization. Experience working with the Ellucian Student Information System, Banner. ServiceNow application familiarity along with experience in a higher education institution is highly desired. Program or project management skills.

Knowledge/Skills/Abilities
Wide-ranging knowledge of Program Coordination best practice policies and procedures. Project management skills. Identification of and adherence to IT best practices and standard operating procedures for program management are important; however, flexibility in meeting the needs of customers is also a key consideration. Experience with ticketing systems and their capabilities as well as familiarity with Student Information Systems. Deep knowledge and experience in at least one of the following areas: Change Management, Release Management, Ticket Tracking Systems, or SIS support/coordination. Ability to exercise sound judgment and discretion. Effectively establish and maintain successful working relationships with the aptitude to communicate clearly and concisely. Appropriately facilitate requests and instructions. Ability to work effectively with users, business partners, vendors, IT personnel and all levels of management. Competence and working knowledge of information systems software such as internet software, spreadsheet software and word processing software as well as basic PC applications and operations – including Word, Excel, PowerPoint, and other MS Office products.

Job Duties
Job Duty
Coordinates Student Systems Portfolio change and release management along with daily administrative activities and coordination between Student Systems support and technical vendor teams. Responsible for confirming that new processes, integrations, upgrades, and enhancements are documented for future reference. Works directly with the Student Systems Program Manager, Student Systems support and vendor technical teams. Oversees implementing system improvements and functionality in accordance with established change control and release management processes that meet business requirements and objectives.

Essential Function
Yes

Percentage of Time
35

Job Duty
Oversee Student Systems ServiceNow work queues and establishes ticketing assignments in correlation with established guidelines, business priority, and customer need. Assesses newly submitted work requests from Business Partners and creates new ticket types according to DoIT/ITIL definitions and standards.

Essential Function
Yes

Percentage of Time
30

Job Duty
Assist in coordinating the estimation, project management, status reporting, resource management, and quarterly capacity plan to meet priorities and schedules.

Essential Function
Yes

Percentage of Time
20

Job Duty
Participate with Program Manager, peers, and other DoIT team members in continual process improvement of standards/processes for production support, incident management, problem management, change management.

Essential Function
Yes

Percentage of Time
5

Job Duty
Perform other program coordinator duties such as facilitating inter/intra departmental tasks, meetings, and communications as appropriate. Train new team members on DoIT processes and procedures and ServiceNow functionality. Participate in vendor training to enhance knowledge of Student systems.

Essential Function
Yes

Percentage of Time
10

Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.+5 Drug and ******* Testing.
Safety Sensitive or Security Sensitive
No

Hazardous weather category
Non-Essential

Posting Detail Information
Number of Vacancies
1

Desired Start Date

Job Open Date
06/25/2025

Job Close Date
07/27/2025

Open Until Filled
No

Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. This is an on-site position located on the downtown Columbia, SC campus.
We are only accepting applications submitted by July 27, 2025.

The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities


Click here to learn more about why you should work at USC.

Quicklink for Posting
https://uscjobs.sc.edu/postings/18+667

EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, ****** orientation, veteran status, or any other bases under federal, state, local law, or regulations.
 

United States
Georgia
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