Job Description
C
Confidential
BPO calling
Confidential • Bengaluru, Karnataka • via OLX
1 day ago
Full–time
No Degree Mentioned
Apply on OLX
Apply directly on Cutshort
Apply on Trabajo.org
Apply on Adzuna
Apply on Post Job - CallCenterJob.co.in
Job description
Customer support voice and non voice
Report this listing
M
Multinational Company
Subject Matter Expert//SME//International BPO
Multinational Company • Bengaluru, Karnataka • via LinkedIn
22 hours ago
Full–time
Apply on LinkedIn
Job description
Leading BPO in Bangalore/Gurgaon
Hiring for SME/Subject Matter Expert
International Voice Process
5 Days working
Shifts 247
Customer Service Process
CTC UPTO 6LPA
Require Either SME on Papers or Tenured Sr Executive on papers
Looking for Immediate joiners/Max 1 Month notice period
Role and Key responsibilities:
• Groom new hires & provide floor support to enhance customer experience
• Real Time support to advisors and monitor performance
• Identify root cause issues and recommend solutions.
• Effectively monitor and evaluate performance.
• Provide appropriate Coaching, evaluation feedback to Advisors.
• Handle voice calls and chat within their skill set.
• Perform transaction monitoring evaluations.
• Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets
• Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction
• Key Skills and knowledge:
• Excellent written & verbal communication skills
• Strong customer service aptitude
• Strong Excel & Analytical skills shall be an added advantage.
• flexible, sensitive and open minded when dealing with customers.
• Expertise & proficiency in Banking products preferably credit cards
• Experience handling voice and chat transaction.
• Knowledge of Quality metrics & guidelines
• Experience in coaching individuals via observation, feedback, mentoring and task demonstration
• Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
• Conduct audits of processes and transactions to identify areas for improvement.
Interested candidates can mail their cv at rose2hiresquad@gmail.com or call at 85+5800635
Confidential
BPO calling
Confidential • Bengaluru, Karnataka • via OLX
1 day ago
Full–time
No Degree Mentioned
Apply on OLX
Apply directly on Cutshort
Apply on Trabajo.org
Apply on Adzuna
Apply on Post Job - CallCenterJob.co.in
Job description
Customer support voice and non voice
Report this listing
M
Multinational Company
Subject Matter Expert//SME//International BPO
Multinational Company • Bengaluru, Karnataka • via LinkedIn
22 hours ago
Full–time
Apply on LinkedIn
Job description
Leading BPO in Bangalore/Gurgaon
Hiring for SME/Subject Matter Expert
International Voice Process
5 Days working
Shifts 247
Customer Service Process
CTC UPTO 6LPA
Require Either SME on Papers or Tenured Sr Executive on papers
Looking for Immediate joiners/Max 1 Month notice period
Role and Key responsibilities:
• Groom new hires & provide floor support to enhance customer experience
• Real Time support to advisors and monitor performance
• Identify root cause issues and recommend solutions.
• Effectively monitor and evaluate performance.
• Provide appropriate Coaching, evaluation feedback to Advisors.
• Handle voice calls and chat within their skill set.
• Perform transaction monitoring evaluations.
• Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets
• Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction
• Key Skills and knowledge:
• Excellent written & verbal communication skills
• Strong customer service aptitude
• Strong Excel & Analytical skills shall be an added advantage.
• flexible, sensitive and open minded when dealing with customers.
• Expertise & proficiency in Banking products preferably credit cards
• Experience handling voice and chat transaction.
• Knowledge of Quality metrics & guidelines
• Experience in coaching individuals via observation, feedback, mentoring and task demonstration
• Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
• Conduct audits of processes and transactions to identify areas for improvement.
Interested candidates can mail their cv at rose2hiresquad@gmail.com or call at 85+5800635
💡 Quick Summary
Seeking a career-building opportunity? The Subject Matter Expert//SME//International BPO position is now open for candidates interested in the Work from home Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
