Supervisor

TNS –Supervisor– USA

Become a part of the TNS team.

About TNS USA LLC

TNS is a retail company with nearly 50 years of experience in the national and international market dedicated to the production of clothing. We create a philosophy and a young lifestyle that evokes originality. We focus on a young, urban and dynamic segment addressing young people and adults. We are the path for people to express their personality, style and attitude through our clothing.

Role:

An integral part of the store management team by developing the store team and contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth. Assumes responsibility for store in the absence of Store Manager.

Your responsabilities:

- Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.

- Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.

- Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives.

- Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; quickly resolves customer concerns while exceeding their expectations.

- Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.

- Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.

About you:

- Bachelor’s degree OR one year of supervisory experience in a customer-facing role.

- Strong problem-solving skills.

- Inclusion & Diversity Awareness.

- Ability to show up in a fast-paced and challenging environment.

- Team building skills.

- Self-starter.

- Strong interpersonal and communication skills.

- Drive to achieve results.

- Adaptability / Flexibility.

- Multi-Tasking.

- Fashion Interest & Knowledge.

- Lenguage: english & spanish

Benefits: what makes us special?

· Discount on all our lines.

· Uniform per season.

· Holidays + Floating Holidays.

· Commission paid monthly.

· Close, inspiring and ambitious work environment

Job Type: Full-time

Experience:

Customer service: 1 year (Preferred)
Work Location: In person