Job Description
This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled.
The Shift Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Shift Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Shift Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.
Customer Service
Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
Responds to customers in a friendly manner with an appropriate sense of urgency
Responds to special customer requests in a friendly manner
Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
Upon request, conducts regular store walk-thrus
Ensure showcases, cake displays, and paper products are properly stocked
Ensure interior and exterior of the store is maintained and cleaned throughout the shift
People
Leads by example and demonstrates the importance of treating every employee and customer with respect
Reacts immediately to issues requiring attention during the shift
Provides ongoing, specific direction to employees
Encourages excitement and a fun work environment while motivating employees to meet goals
Reports to Store Owner and/or Manager on employee performance (positive or negative)
Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
Attempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff’s self-esteem
Operations
Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Maintains operational efficiency through use of positioning charts and pre-rush checklists
Supervises employees to ensure primary and secondary duties are completed
Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)
Monitors for, responds to and reports to store management about unsafe acts and conditions
Completes all required shift documentation (e.g. records waste)
Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report
Other duties as required
Additional Information
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
As a FULL TIME position, this person is expected to maintain an average of 30 hours or more per week each quarter and the person is to be available any day of the week.
For high performing Team Members, there may be growth opportunities as a Shift Manager, Assistant Manager and other leadership positions. We'd love to learn about you - apply today!
The Shift Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Shift Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Shift Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.
Customer Service
Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
Responds to customers in a friendly manner with an appropriate sense of urgency
Responds to special customer requests in a friendly manner
Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
Upon request, conducts regular store walk-thrus
Ensure showcases, cake displays, and paper products are properly stocked
Ensure interior and exterior of the store is maintained and cleaned throughout the shift
People
Leads by example and demonstrates the importance of treating every employee and customer with respect
Reacts immediately to issues requiring attention during the shift
Provides ongoing, specific direction to employees
Encourages excitement and a fun work environment while motivating employees to meet goals
Reports to Store Owner and/or Manager on employee performance (positive or negative)
Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
Attempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff’s self-esteem
Operations
Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Maintains operational efficiency through use of positioning charts and pre-rush checklists
Supervises employees to ensure primary and secondary duties are completed
Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)
Monitors for, responds to and reports to store management about unsafe acts and conditions
Completes all required shift documentation (e.g. records waste)
Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report
Other duties as required
Additional Information
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
As a FULL TIME position, this person is expected to maintain an average of 30 hours or more per week each quarter and the person is to be available any day of the week.
For high performing Team Members, there may be growth opportunities as a Shift Manager, Assistant Manager and other leadership positions. We'd love to learn about you - apply today!
💡 Quick Summary
Seeking a career-building opportunity? The Supervisor position is now open for candidates interested in the Remote Jobs sector. This role in Chilliwack offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
