Job Description
Responsibilities:
• Lead and manage teams in Quality or Operations for Banking processes to ensure service excellence.
• Oversee compliance with FCC, AML, and KYC guidelines and implement process controls.
• Monitor performance metrics, conduct audits, and ensure adherence to SLAs and quality standards.
• Mentor and coach team members to improve efficiency, accuracy, and productivity.
• Collaborate with internal and external stakeholders to resolve process-related issues.
• Drive process improvement initiatives to enhance operational effectiveness and compliance.
• Prepare reports, analyze trends, and provide recommendations to senior management.
Experience: Proven experience in Quality or Operations for Banking processes, with hands-on exposure to FCC, AML, and KYC, preferably in a BPO environment
Qualification: Graduate (Any discipline)
• Lead and manage teams in Quality or Operations for Banking processes to ensure service excellence.
• Oversee compliance with FCC, AML, and KYC guidelines and implement process controls.
• Monitor performance metrics, conduct audits, and ensure adherence to SLAs and quality standards.
• Mentor and coach team members to improve efficiency, accuracy, and productivity.
• Collaborate with internal and external stakeholders to resolve process-related issues.
• Drive process improvement initiatives to enhance operational effectiveness and compliance.
• Prepare reports, analyze trends, and provide recommendations to senior management.
Experience: Proven experience in Quality or Operations for Banking processes, with hands-on exposure to FCC, AML, and KYC, preferably in a BPO environment
Qualification: Graduate (Any discipline)
💡 Quick Summary
Seeking a career-building opportunity? The Supervisor - Banking Process position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
