Supervisor, Customer Engineering

Qualifications
Bachelor's Degree with a minimum of 2 years of related experience; or Associate's Degree with a minimum of 4 years of related experience; or 6 years of related experience in lieu of degree; completion of military technical training and field experience may substitute for an Associate's Degree; high school diploma or equivalent required
Must be legally authorized to work in the US without Sponsorship
This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary
This position requires the ability to occasionally lift office products and supplies, up to 35 pounds
This position also requires 4 to 6 hours per day at a computer screen/keyboard
Responsibilities
Supervises the day to day activities of assigned service engineers ensuring appropriate customer support
May be responsible for engineers across several customer sites
Assigns activities of individual field engineers and provides technical assistance as needed including equipment repair and maintenance, parts ordering and tracking, etc
Defines performance objectives of individual service engineers and conducts formal performance evaluations as scheduled and informal counseling as needed
Meets with customers and engineers regularly and as needed to identify and resolve any issues or ongoing concerns
Reviews, approves and follows up on status reports, time sheets, etc
Conducts job applicant interviews and may make hire decisions
Ensures employees get proper training as available for assigned equipment
Participates in the maintenance, repair, and installation of equipment as needed or assigned
Intercedes between engineer and administrative offices, factory, or customer as required
Maintains company vehicles, tools or other property and ensures subordinates do as well
Maintains an appropriate, professional disposition with customers and co-workers as the company’s representative
Performs other related duties as assigned
This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
Job description
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Job Description

Responsibilities
• Supervises the day to day activities of assigned service engineers ensuring appropriate customer support.
• May be responsible for engineers across several customer sites.
• Assigns activities of individual field engineers and provides technical assistance as needed including equipment repair and maintenance, parts ordering and tracking, etc.
• Defines performance objectives of individual service engineers and conducts formal performance evaluations as scheduled and informal counseling as needed.
• Meets with customers and engineers regularly and as needed to identify and resolve any issues or ongoing concerns.
• Reviews, approves and follows up on status reports, time sheets, etc.
• Conducts job applicant interviews and may make hire decisions.
• Ensures employees get proper training as available for assigned equipment.
• Participates in the maintenance, repair, and installation of equipment as needed or assigned.
• Intercedes between engineer and administrative offices, factory, or customer as required.
• Maintains company vehicles, tools or other property and ensures subordinates do as well.
• Maintains an appropriate, professional disposition with customers and co-workers as the company’s representative.
• Performs other related duties as assigned.

Typical Education and Experience

Bachelor's Degree with a minimum of 2 years of related experience; or Associate's Degree with a minimum of 4 years of related experience; or 6 years of related experience in lieu of degree; completion of military technical training and field experience may substitute for an Associate's Degree; high school diploma or equivalent required. Must be legally authorized to work in the US without Sponsorship.

Physical Demands and Work Conditions

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, up to 35 pounds. This position also requires 4 to 6 hours per day at a computer screen/keyboard.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, ****** orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary