Supervisor Payment Operations

Full job description
Overview:
Hudson Valley Credit Union is currently recruiting for the position of Supervisor Payment Operations. Primary Function: Oversee the daily operations of the payment processing team, ensuring accurate, timely, and compliant execution of transaction processing. Responsible for overseeing staff productivity, resolving escalations, and collaborating with internal departments to support business objectives and member satisfaction.
Responsibilities:
Supervise and lead a team of payment operations specialists, providing coaching, performance feedback, and development opportunities.
Monitor daily payment processing activities including ACH, wire transfers, check processing, and internal settlements.
Ensure compliance with internal policies, regulatory requirements (e.g., NACHA, PCI-DSS), and industry standards.
Identify and support process inefficiencies and implement improvements to enhance accuracy, speed, and cost-effectiveness.
Collaborate with IT, Risk, Compliance, and Customer Service teams to resolve issues and support cross-functional initiatives.
Maintain and update SOPs, training materials, and audit documentation.
Prepare and analyze operational reports, KPIs, and metrics to inform leadership and help inform strategic decisions.
Manage internal escalations and exceptions, ensuring timely resolution and communication.
Support system upgrades, testing, and implementation of new payment technologies or platforms.
Participate in audits, risk assessments, and regulatory reviews as needed.
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.
Qualifications:
Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience preferred
Minimum 3 Years Fraud payment operations, banking, or financial services experience required
Minimum 1 year, Leadership or Supervisory experience, preferably in a financial institution. Required.
Prior supervisory or team leader experience preferred
Experience with real-time payments (RTP), FedNow, or digital wallets preferred
Familiarity with fraud detection and prevention tools preferred
Lean Six Sigma or process improvement certification preferred
Click here to view full job description

Why Choose HVCU?:

Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks:

Base & Variable Pay Structures
Paid Personal, Holiday & Volunteer Time Off
Professional Development Training through HVCU University & Academy
Student Loan Repayment & Tuition Reimbursement Programs
Medical, Dental & Vision Coverage
401(k) With Employer Match & Non-Elective Employer Contribution
Life, Short-term & Long-term Disability Insurances
Discounted Loan Rates & Fees

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ****** orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
Salary Range: G 25 $68,672.97 - $80,615.74 Annually

United States
New York
Poughkeepsie Show on map Get directions