Job Description
Description
The role of a Supply Planning and Customer Service Executive is to optimize inventory, service and cost while dealing with volatility. Lead must be the supply chain face for the relevant category and collaborate with customer marketing, planning, and sales teams continuously. He/ She will be leading the team of central supply and network planners and branch customer service team to bring in efficiencies and manage disruptions. Lead must work with planning excellence, demand planning and distribution planning to implement new technologies in planning and customer service. He/she should lead supply chain strategy to build an agile, efficient, collaborative, and aligned end to end network. Provide leadership and inspiration to drive cost savings projects. He/ She will have to collaborate with all 6 branches and be the supply chain point of contact for the customer service team.
Here is how your day at Unilever would look like:
• Collaborate with the Sales and Central Planning team to chalk out SC actions for the Branch
• Review production plans to meet demand at optimum service and inventory levels at every depot
• Manage volatility and bring agile Supply Chain in season and off- season
• Lead all activation networks to drive efficiency and agile Supply Chain
• Forecast bottom up 3TDP branch demand and collaborate with CD team on managing skews
• Partner CD CCM for E2E operations to develope IC NOW channel and GTM model
• Collaborate with Manufacturing , Procurement and Logistics teams to ensure service level and manage crisis situations
• Leverage digital and AI based planning tools and develop future models to improve efficiencies
• Drive system based Customer Ordering System across branches and regionalization projects
• Build and Sustain collaborative/ productive relationship with Unilever Customers; 3PLs to drive service levels, costs, efficiencies, process simplification etc.
• Determine and optimise the warehouse and transport capacity with Logistics team
Key KPIs:
• Service-CCFOT, MSTN and Day 0 CCF
• Forecast – Forecast Accuracy, Forecast Bias
• Inventory- RDOH, Glide path, DBNR
• Cost/Cash- Cost to serve, Business waste
• System Implementation- CRS, IPM norms, Insourcing Model, Prebuilt Model, Distribution Planning
Key Stakeholders:
• Category Teams- Marketing, Customer Marketing
• Supply Chain- Planning
• Customer Development- -TSOs, ASMs
• Planning- Central Demand and Distribution Planning teams, Planning Excellence, Logistics
• CD & SC Finance
• Procurement, R&D, Legal, External Partners like 3PLs, etc.
Experience Requirement:
• 4-7 yrs of experience in Demand Planning /Customer Service/ Supply chain in FMCG company
Educational Qualification:
Graduate in Engineering / Finance /MBA in Supply Chain Management
The role of a Supply Planning and Customer Service Executive is to optimize inventory, service and cost while dealing with volatility. Lead must be the supply chain face for the relevant category and collaborate with customer marketing, planning, and sales teams continuously. He/ She will be leading the team of central supply and network planners and branch customer service team to bring in efficiencies and manage disruptions. Lead must work with planning excellence, demand planning and distribution planning to implement new technologies in planning and customer service. He/she should lead supply chain strategy to build an agile, efficient, collaborative, and aligned end to end network. Provide leadership and inspiration to drive cost savings projects. He/ She will have to collaborate with all 6 branches and be the supply chain point of contact for the customer service team.
Here is how your day at Unilever would look like:
• Collaborate with the Sales and Central Planning team to chalk out SC actions for the Branch
• Review production plans to meet demand at optimum service and inventory levels at every depot
• Manage volatility and bring agile Supply Chain in season and off- season
• Lead all activation networks to drive efficiency and agile Supply Chain
• Forecast bottom up 3TDP branch demand and collaborate with CD team on managing skews
• Partner CD CCM for E2E operations to develope IC NOW channel and GTM model
• Collaborate with Manufacturing , Procurement and Logistics teams to ensure service level and manage crisis situations
• Leverage digital and AI based planning tools and develop future models to improve efficiencies
• Drive system based Customer Ordering System across branches and regionalization projects
• Build and Sustain collaborative/ productive relationship with Unilever Customers; 3PLs to drive service levels, costs, efficiencies, process simplification etc.
• Determine and optimise the warehouse and transport capacity with Logistics team
Key KPIs:
• Service-CCFOT, MSTN and Day 0 CCF
• Forecast – Forecast Accuracy, Forecast Bias
• Inventory- RDOH, Glide path, DBNR
• Cost/Cash- Cost to serve, Business waste
• System Implementation- CRS, IPM norms, Insourcing Model, Prebuilt Model, Distribution Planning
Key Stakeholders:
• Category Teams- Marketing, Customer Marketing
• Supply Chain- Planning
• Customer Development- -TSOs, ASMs
• Planning- Central Demand and Distribution Planning teams, Planning Excellence, Logistics
• CD & SC Finance
• Procurement, R&D, Legal, External Partners like 3PLs, etc.
Experience Requirement:
• 4-7 yrs of experience in Demand Planning /Customer Service/ Supply chain in FMCG company
Educational Qualification:
Graduate in Engineering / Finance /MBA in Supply Chain Management
💡 Quick Summary
Seeking a career-building opportunity? The Supply Planning Executive|East position is now open for candidates interested in the MIS Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.