Support Analyst |open in new window|

Full job description
Be a key player in enhancing and supporting critical systems
Ongoing, full-time
$+6,365 - $104,848 (plus super, RDO)

About the role
You will be tasked with delivering exceptional technical and operational support for our core applications and line of business systems.

This role plays a critical part in maintaining and enhancing these business-essential systems, ensuring their optimal performance and availability. Additionally, you will assist in defining and executing requirements for system enhancements, promote the efficient use of applications and liaise with vendors for Level 3 support when necessary.

About you

You are an experienced Support Analyst with a background in providing Level 2 and 3 support for business-critical applications. You excel in communication, able to articulate complex technical concepts to both business users and technical teams. You are organised and can manage your workload effectively to meet deadlines. Your problem-solving skills are strong, with a proven ability to conduct root cause analysis and implement innovative solutions. You have experience with technologies such as MS SQL, .NET Framework, and cloud-based platforms like Microsoft 365. Your customer service orientation allows you to build and maintain strong relationships, and you are eager to continuously improve service delivery. With a professional approach, you work well in a team and are committed to upholding Council's values and delivering high-quality support.

At the City of Boroondara, we are committed to creating a vibrant and inclusive community. We place our customers at the centre of everything we do and are guided by our values of integrity, respect, collaboration, and continuous improvement. If you are energetic, customer-focused, and ready to contribute to a forward-thinking team, we encourage you to apply.

Employment Requirements
Applicants must have the right to work in Australia.
Preferred applicants will be required to undergo a National Police Record Check.
How to Apply
Please submit your application online by 11:5+pm 6 September 2024 . All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.

For any further information please refer to the Position Description or contact Simon Stewart on simon.stewart@boroondara.vic.gov.au for a confidential discussion.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) +278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.

Join us and help shape the future of our community!

If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers

The City of Boroondara is committed to providing systems that are accessible to as many people as possible. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) +278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, ****** orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
 
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