Job Description
Support Analyst (SQL) – RFA Bank of Canada
Date: March 4, 2026
Location: Toronto
Company: RFA Bank of Canada
Job Type: Permanent
Closing Date: March 25, 2026
About RFA
Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.
RFA Bank of Canada, a division of RFA (Realty Financial Advisors), is a federally regulated Schedule I Bank. Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Bank of Canada, we focus on delivering a unique value proposition in the Alternative mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.
The Opportunity
We’re looking to fill a Support Analyst (SQL) position at RFA Bank of Canada!
The Support Analyst is responsible for managing daily operational activities, responding to internal customer requests, and ensuring the reliability of business critical applications in a data rich environment. A core function of this role includes monitoring and troubleshooting automated schedulers responsible for running daily ETL processes. The Support Analyst uses SQL extensively to investigate job failures, analyze data discrepancies, validate data movement, and support the resolution of issues related to ETL workflows and application behaviour.
In addition to operational support, the Support Analyst participates in testing activities by executing SQL based test cases, assisting in defect triage, and validating system functionality. This role requires strong analytical thinking, attention to detail, and the ability to collaborate with development, QA, infrastructure, and business teams to maintain seamless end to end system operations.
Core Responsibilities
As the Support Analyst (SQL), you will:
Monitor daily automated scheduling systems and ETL processes, identifying and resolving job failures or anomalies.
Investigate application and data issues using SQL to analyze root causes and validate expected results.
Respond to internal customer requests and provide timely, professional support for application related inquiries.
Work closely with QA and development teams to support testing activities, including executing SQL driven test cases.
Document recurring issues, solutions, and recommended improvements to support continuous operational stability.
Collaborate with cross functional teams to ensure smooth data flows and consistent system performance.
Assist in troubleshooting production incidents and contribute to root cause analysis and resolution.
Support minor configuration updates or data corrections when appropriate.
What You’ll Need to Succeed
Bachelor’s degree in computer science or Diploma in IT
3+ years of Support experience supporting data systems applications
Experience with various software testing lifecycle activities including test case creation, test plan, estimation etc.
Strong SQL querying skills for investigation, troubleshooting, and testing.
Ability to diagnose and resolve application issues with minimal supervision.
Strong analytical and problem solving skills.
Experience supporting end to end operational processes or business applications.
Ability to manage multiple support requests in a fast paced environment.
Familiarity with basic testing practices and executing SQL based test cases.
Strong attention to detail and ability to follow structured processes.
What Sets You Apart
Experience with SQL
Strong attention to detail and ability to follow structured processes.
Excellent written and oral communication skills
Excellent communication and interpersonal skills, with the ability to work effectively with internal customers.
Familiarity with the systems below would be beneficial for the role:
Experience with SSIS (SQL Server Integration Services)
Experience with SSMS (SQL Server Management Studio)
Experience with SSRS (SQL Server Reporting Services)
Experience with JAMS Job Scheduler or similar enterprise scheduling tools
Exposure to ETL design concepts or data warehouse environments.
Experience with BDD, automated testing tools, or QA methodologies.
Knowledge of scripting languages used for automation (PowerShell, Python, etc.).
Our Values and What We Offer at RFA
At RFA, we live by our core values. These values guide our daily actions and shape our work culture:
Accountability: You take ownership of your work & its consequences. You always consider risk & make informed decisions.
Selflessness: You share info & teach others. You’re able to put your ego aside & understand that the best idea wins.
Inclusivity: You value differing viewpoints & experiences. You understand how this can drive growth & innovation.
Innovation: You seek opportunity & embrace change. You see tech as a way to enhance productivity & drive profitability.
Courage: You make tough decisions in our best interest. You see opportunity when faced with challenge or adversity.
Impact: You value results & your contributions. You rise to the occasion and never settle for sub-par.
Performance: You embody a competitive spirit, desire to win and strive for executional excellence.
Along with a strong work culture, RFA offers a comprehensive benefits package, including:
Health & Dental Care
Vision Care
RRSP Match
Health & Wellness Spend
Vacation & Personal Days
Hybrid working environment
Ready to take the next step?
If this opportunity excites you and aligns with your skills and aspirations, we’d love to hear about how you can contribute to our team at RFA.
Accessibility
Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Date: March 4, 2026
Location: Toronto
Company: RFA Bank of Canada
Job Type: Permanent
Closing Date: March 25, 2026
About RFA
Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.
RFA Bank of Canada, a division of RFA (Realty Financial Advisors), is a federally regulated Schedule I Bank. Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Bank of Canada, we focus on delivering a unique value proposition in the Alternative mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.
The Opportunity
We’re looking to fill a Support Analyst (SQL) position at RFA Bank of Canada!
The Support Analyst is responsible for managing daily operational activities, responding to internal customer requests, and ensuring the reliability of business critical applications in a data rich environment. A core function of this role includes monitoring and troubleshooting automated schedulers responsible for running daily ETL processes. The Support Analyst uses SQL extensively to investigate job failures, analyze data discrepancies, validate data movement, and support the resolution of issues related to ETL workflows and application behaviour.
In addition to operational support, the Support Analyst participates in testing activities by executing SQL based test cases, assisting in defect triage, and validating system functionality. This role requires strong analytical thinking, attention to detail, and the ability to collaborate with development, QA, infrastructure, and business teams to maintain seamless end to end system operations.
Core Responsibilities
As the Support Analyst (SQL), you will:
Monitor daily automated scheduling systems and ETL processes, identifying and resolving job failures or anomalies.
Investigate application and data issues using SQL to analyze root causes and validate expected results.
Respond to internal customer requests and provide timely, professional support for application related inquiries.
Work closely with QA and development teams to support testing activities, including executing SQL driven test cases.
Document recurring issues, solutions, and recommended improvements to support continuous operational stability.
Collaborate with cross functional teams to ensure smooth data flows and consistent system performance.
Assist in troubleshooting production incidents and contribute to root cause analysis and resolution.
Support minor configuration updates or data corrections when appropriate.
What You’ll Need to Succeed
Bachelor’s degree in computer science or Diploma in IT
3+ years of Support experience supporting data systems applications
Experience with various software testing lifecycle activities including test case creation, test plan, estimation etc.
Strong SQL querying skills for investigation, troubleshooting, and testing.
Ability to diagnose and resolve application issues with minimal supervision.
Strong analytical and problem solving skills.
Experience supporting end to end operational processes or business applications.
Ability to manage multiple support requests in a fast paced environment.
Familiarity with basic testing practices and executing SQL based test cases.
Strong attention to detail and ability to follow structured processes.
What Sets You Apart
Experience with SQL
Strong attention to detail and ability to follow structured processes.
Excellent written and oral communication skills
Excellent communication and interpersonal skills, with the ability to work effectively with internal customers.
Familiarity with the systems below would be beneficial for the role:
Experience with SSIS (SQL Server Integration Services)
Experience with SSMS (SQL Server Management Studio)
Experience with SSRS (SQL Server Reporting Services)
Experience with JAMS Job Scheduler or similar enterprise scheduling tools
Exposure to ETL design concepts or data warehouse environments.
Experience with BDD, automated testing tools, or QA methodologies.
Knowledge of scripting languages used for automation (PowerShell, Python, etc.).
Our Values and What We Offer at RFA
At RFA, we live by our core values. These values guide our daily actions and shape our work culture:
Accountability: You take ownership of your work & its consequences. You always consider risk & make informed decisions.
Selflessness: You share info & teach others. You’re able to put your ego aside & understand that the best idea wins.
Inclusivity: You value differing viewpoints & experiences. You understand how this can drive growth & innovation.
Innovation: You seek opportunity & embrace change. You see tech as a way to enhance productivity & drive profitability.
Courage: You make tough decisions in our best interest. You see opportunity when faced with challenge or adversity.
Impact: You value results & your contributions. You rise to the occasion and never settle for sub-par.
Performance: You embody a competitive spirit, desire to win and strive for executional excellence.
Along with a strong work culture, RFA offers a comprehensive benefits package, including:
Health & Dental Care
Vision Care
RRSP Match
Health & Wellness Spend
Vacation & Personal Days
Hybrid working environment
Ready to take the next step?
If this opportunity excites you and aligns with your skills and aspirations, we’d love to hear about how you can contribute to our team at RFA.
Accessibility
Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
💡 Quick Summary
Seeking a career-building opportunity? The Support Analyst (SQL) - RFA Bank of Canada position is now open for candidates interested in the Bank Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
