Support Analyst
Job details
Job description, work day and responsibilities
Job Summary
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.
Job Description
What Will You Do?
Perform system health check, monitoring, alerting, and corresponding action as required.
Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
Responsible for ensuring the production and maintenance of high quality support documents and processes.
Promotes innovative and improved methods of working, and implements best practices.
Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
Write simple SQL queries against database and generate reports.
Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What Do You Need To Succeed?
Must-have
Excellent interpersonal and communication skills (verbal and written)
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Strong experience in troubleshooting.
Understanding of one or more of the following: programming languages, databases, platforms, code management tooling, and/or web technologies.
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
Knowledge of SQL.
Nice-to-have
Experience with architecture/process workflow analysis and design.
Familiarity with ITSM.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-Hybrid
#LI-POST
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-04-23
Application Deadline:
2025-05-0+
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Company address
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Offer ID: #1086375,
Published: 1 week ago,
Company registered: 5 months ago
