Job Description
Let’s talk about nib Thrive
nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities, building their capacity for greater independence in our community.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2026, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow, and we have now expanded into Support Coordination.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @nib.com.au.
Let’s talk about this role
The Support Coordinator is dedicated to assisting NDIS participants in the coordination and implementation of all supports outlined in their funded plans. This includes informal, mainstream, community, and NDIS-funded supports.
This is a full-time permanent role that may require travel across the Hunter region to meet with participants and their families as required.
The primary objectives of this role are:
Strengthen and enhance the participant’s ability to coordinate supports, participate in the community, and ensure the delivery of their plan within the allocated budget.
Build the participant’s capacity to achieve greater independence and self-direct their services and supports in the long term.
Provide the participant and the NDIA with timely reports on outcomes and success indicators.
Develop and implement solutions and strategies that enhance the participant's inclusion in their community.
Let’s talk about you
You are an experienced Support Coordinator who thrives on delivering person-centred, innovative supports that empower participants to achieve their goals. You excel at managing a diverse portfolio, planning work effectively, and building strong relationships with participants and their families. Your knowledge of NDIS frameworks and pricing guidelines ensures compliance while driving positive outcomes.
The key outcomes of this role:
Participants consistently report positive experiences and feel supported.
Delivery of innovative, person-centred supports tailored to individual needs.
Develop and implement solutions and strategies that enhance participants’ inclusion in their community and build confidence to self-direct by engaging with their services and networks.
Your essential skills and knowledge:
Passionate about empowering people with disabilities and fostering dignity, respect, and inclusion.
Proven experience in portfolio management and effective work planning.
Excellent communication and engagement skills with participants, families, and stakeholders.
Strong written and computer skills for case noting, CRM maintenance, and report writing.
In-depth knowledge of NDIS, the Disability Services Act, and NDIA’s Pricing Arrangements and Price Limits Guide.
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.
Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
Other benefits to support you at work (and play) include:
Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
Support your better health – whatever that looks like for you - through our nib Well Program and corporate fitness discounts
Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities, building their capacity for greater independence in our community.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2026, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow, and we have now expanded into Support Coordination.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @nib.com.au.
Let’s talk about this role
The Support Coordinator is dedicated to assisting NDIS participants in the coordination and implementation of all supports outlined in their funded plans. This includes informal, mainstream, community, and NDIS-funded supports.
This is a full-time permanent role that may require travel across the Hunter region to meet with participants and their families as required.
The primary objectives of this role are:
Strengthen and enhance the participant’s ability to coordinate supports, participate in the community, and ensure the delivery of their plan within the allocated budget.
Build the participant’s capacity to achieve greater independence and self-direct their services and supports in the long term.
Provide the participant and the NDIA with timely reports on outcomes and success indicators.
Develop and implement solutions and strategies that enhance the participant's inclusion in their community.
Let’s talk about you
You are an experienced Support Coordinator who thrives on delivering person-centred, innovative supports that empower participants to achieve their goals. You excel at managing a diverse portfolio, planning work effectively, and building strong relationships with participants and their families. Your knowledge of NDIS frameworks and pricing guidelines ensures compliance while driving positive outcomes.
The key outcomes of this role:
Participants consistently report positive experiences and feel supported.
Delivery of innovative, person-centred supports tailored to individual needs.
Develop and implement solutions and strategies that enhance participants’ inclusion in their community and build confidence to self-direct by engaging with their services and networks.
Your essential skills and knowledge:
Passionate about empowering people with disabilities and fostering dignity, respect, and inclusion.
Proven experience in portfolio management and effective work planning.
Excellent communication and engagement skills with participants, families, and stakeholders.
Strong written and computer skills for case noting, CRM maintenance, and report writing.
In-depth knowledge of NDIS, the Disability Services Act, and NDIA’s Pricing Arrangements and Price Limits Guide.
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.
Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
Other benefits to support you at work (and play) include:
Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
Support your better health – whatever that looks like for you - through our nib Well Program and corporate fitness discounts
Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
💡 Quick Summary
Seeking a career-building opportunity? The Support Coordinator position is now open for candidates interested in the Back Office Jobs sector. This role in New South Wales offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
