Support Engineer

Company Background

Landmark Global is the international division of bpost, Belgium’s national postal service. Bpost employs more than 20,000 people, handles 3.+ billion items per year and delivers to more than five million addresses every day.

For nearly two decades, Landmark Global has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes proprietary technology and trade consulting, which provides our clients the capability to sell to millions of customers worldwide.

Our technology is web-based, scalable and agile. Mercury, our proprietary web-based software, was developed in-house on the foundations of our logistics expertise and client requests.

Summary

Our engineers are part of a growing team supporting a commercial web-based application used around the world facilitating shipping millions of packages a year. Our engineers work across our technology stack and throughout the full software product lifecycle including architecture and design, front and backend implementation and on-going support.

The support development team is dedicated to maintaining our flagship web-based platform and supporting its users. Team members will serve as the first responders when issues are brought forward by our userbase. When not directly engaged in user support, this team will focus on maintaining our large number of shipping carrier integrations in addition to system-wide quality assurance tasks such as writing tests, validating newly developed features, and improving internal tooling.

Job Description

Core responsibilities will include the following areas:

Work within a small and dedicated team as a support engineer

Provide assistance and solutions for support requests from end-users of our web-based SaaS platform in a timely manner

Develop and maintain carrier integrations with 3rd party systems

Write unit and integration tests in our testing framework (Jenkins, PHPUnit)

Provide quality assurance for features being implemented by the Development team

Additional duties, as assigned

Position Requirements

Requirements/Qualifications include:

Bachelor’s degree in Computer Science or equivalent work experience

1+ years of professional experience as a Web Developer / Software Engineer

Proficiency with web development in PHP (preferred) or similar scripting language (Ruby, Python, etc.)

Experience with testing techniques, frameworks and tools is a plus

Excels at independent problem solving, bug hunting, and root cause analysis

Excellent communication skills, comfortable working directly with non-technical colleagues

A strong work ethic and self-motivated, with a desire to contribute and always be improving

Benefits

Health, Dental, Vision, and Life Insurance

Employee Assistance Program

Charitable donation match program

Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family status, gender identity or expression, marital status, place of origin, physical or mental disability, race, religion, *** , ****** orientation and any other protected grounds recognized by applicable laws.

Landmark Global is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by visiting www.landmarkglobal.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Candidate Privacy Notice – Learn about how we use the personal data you submit as a job applicant by visiting our website at https://landmarkglobal.com/us/en/candidate-privacy-notice

Job Type: Full-time

Pay: $70,000.00-$78,000.00 per year

Benefits:

Dental care

Employee assistance program

Life insurance

Paid time off

RRSP match

Vision care

Work from home

Schedule:

8 hour shift

Monday to Friday

Work Location: Remote