Job Description
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures. Sanas is a 70-strong team, established in 2020. In this short span, we’ve successfully secured over $50 million in funding. Our innovation has been supported by the industry’s leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication. A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Responsibilties • You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments • Take ownership of customer issues reported and see problems through to resolution • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles • Follow the SLA for issues concerning the severity Technical Skills: • Windows Forms Application Knowledge: A strong understanding of Windows Forms application development and troubleshooting to assist customers with issues related to user interface, functionality, and performance • PowerShell Proficiency: Proficiency in PowerShell scripting to help customers with automation tasks, troubleshooting, and system administration tasks • Technical Troubleshooting: Strong troubleshooting skills to identify and resolve issues with Windows Forms applications and PowerShell scripts, including debugging, error analysis, and problem-solving. Experience in managing and troubleshooting Windows and Linux environments • Log Analysis: Excellent understanding and analysis of logs • System Knowledge:
💡 Quick Summary
Seeking a career-building opportunity? The Support Engineer | India position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
