Job Description
Job Details
• Check email for any voicemails.
• Respond to emails in a timely manner.
• Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega.
• Call customers with updates if no answer either leave a message or email.
• Submit faults once level 1 and/or 2 troubleshooting has been done.
• Liaise with Phone techs when any phone system issues arise.
Functional Area
• ISP
• Customer Handling
• Troubleshooting
• Check email for any voicemails.
• Respond to emails in a timely manner.
• Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega.
• Call customers with updates if no answer either leave a message or email.
• Submit faults once level 1 and/or 2 troubleshooting has been done.
• Liaise with Phone techs when any phone system issues arise.
Functional Area
• ISP
• Customer Handling
• Troubleshooting
💡 Quick Summary
Seeking a career-building opportunity? The Support Engineer-Reputed ISP Industry-Pune, Maharashtra, India-5LPA-Harshala position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.