Support Enigneer

💰 ₹18,000 - ₹28,800 (Est.) 📍 Jaipur 🕐 4 days ago

Job Description

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3 hours ago
Full–time
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NICE Systems


Support Enigneer
NICE Systems • Maharashtra • via Indeed
2 days ago
Full–time
No Degree Mentioned
Apply on Indeed
Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions.

How will you make an impact?
• Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s.
• Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems.
• Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer.
• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.
• Identify and learn appropriate software applications used and supported by the Company.
• Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management.
• Assist and/or provide guidance to junior members of the team.
• May need to participate in the weekend/On Call support coverage.

Have you got what it takes?

Strong knowledge of Windows, Linux , Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.
• Experience with building and maintaining databases for query and problem tracking.
• Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2.
• Experience of supporting Web based applications.
• Working knowledge of administrating UNIX, Linux or Windows servers.
• Working knowledge of Relational Database principles and methodologies.
• Proven experience with troubleshooting principles.
• Able to develop and interpret technical documentation for training and end user procedures.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.

You will have an advantage if you also have
• Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided).
• Good understanding of the NICE goals and objectives.
• Good understanding or NICE solutions
• Working knowledge of software development principles would be advantageous.

💡 Quick Summary

Seeking a career-building opportunity? The Support Enigneer position is now open for candidates interested in the Work from home Jobs sector. This role in Jaipur offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.

Sponsored

Job Details

Company Name: NICE Systems

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The expected salary for Support Enigneer in Jaipur is ₹18,000 - ₹28,800 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Support Enigneer is an on-site position based in Jaipur. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Support Enigneer. Previous experience in Work from home Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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