Support Lead

Support Lead-()Job:TechnologyPrimary Location:Asia-India-ChennaiSchedule:Full-timeEmployee Status:PermanentPosting Date:27/Jun/2026, 7:31:57 AMUnposting Date:OngoingRole Responsibilities Strategy Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. Business Financial Markets Production Management (FM) is the “Run” backbone of Financial Markets Technology. This includes supporting of front-to-back business applications used by Financial Markets Front, Middle and Back Office, as well as related functions such as Finance, Compliance. On top of that, FM Production Management is responsible for trading floor infrastructure, design and delivery of infrastructure demands from FM CIO, while maintaining Audit/Regulatory commitment at highest standard Processes We are looking for a candidate for providing application support for the bank’s strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations. The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them. Core responsibilities include: BAU Application support for the financial markets Ecommerce business for Fixed Income Products. Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform Drive high severity incidents and conclude to resolution Perform root cause analysis and problem management effectively through engagement of multiple teams Liaising with multiple teams within and outside the bank to resolve key production impacting issues Coordination and implementation of release deployments and major infrastructure delivery Continuously look for opportunities to increase efficiency within the team Put forward ideas to improve automation and/or efficiency, and own through to implementation Drive best practices within the wider production support team Own and define roadmap for Monitoring and automation requirements of the platform Operational Risk Management.