Job Description
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
The Office of Local Government (OLG) is a small, yet diverse agency of professionals invested in creating healthy and prosperous communities across NSW. Through the development of policy, programs, strong relationships, engagement and intervention, OLG is a driver of reform and uplift across the state, with a purpose of fostering a strong and sustainable local government sector.
There’s never been a better time to join a diverse, welcoming and fulfilling agency that helps build healthy and prosperous communities across NSW.
The role
As the Support Line Team Leader, you will lead the operational delivery of frontline support for the NSW Pet Registry and companion animal programs, ensuring councils, vets, and the public receive timely, accurate assistance. You’ll manage a high-performing team, resolve complex enquiries, and provide expert guidance while keeping service levels and customer satisfaction targets on track. Your input will help shape improvements to digital platforms and inform policy and product development.
You will be responsible for team rostering, resource planning, and ensuring optimal coverage across shifts, proactively managing leave and absences to maintain consistent service delivery. Your leadership will set the standard for accountability, coaching, and performance management, supporting staff through escalations and debriefs, and driving a culture of continuous improvement.
Your input will help shape improvements to digital platforms and inform policy and product development. You’ll analyse service data, identify trends, and coordinate stakeholder communications, ensuring quality and consistency across all channels – even during system changes or technical issues.
The Office of Local Government (OLG) is a small, yet diverse agency of professionals invested in creating healthy and prosperous communities across NSW. Through the development of policy, programs, strong relationships, engagement and intervention, OLG is a driver of reform and uplift across the state, with a purpose of fostering a strong and sustainable local government sector.
There’s never been a better time to join a diverse, welcoming and fulfilling agency that helps build healthy and prosperous communities across NSW.
The role
As the Support Line Team Leader, you will lead the operational delivery of frontline support for the NSW Pet Registry and companion animal programs, ensuring councils, vets, and the public receive timely, accurate assistance. You’ll manage a high-performing team, resolve complex enquiries, and provide expert guidance while keeping service levels and customer satisfaction targets on track. Your input will help shape improvements to digital platforms and inform policy and product development.
You will be responsible for team rostering, resource planning, and ensuring optimal coverage across shifts, proactively managing leave and absences to maintain consistent service delivery. Your leadership will set the standard for accountability, coaching, and performance management, supporting staff through escalations and debriefs, and driving a culture of continuous improvement.
Your input will help shape improvements to digital platforms and inform policy and product development. You’ll analyse service data, identify trends, and coordinate stakeholder communications, ensuring quality and consistency across all channels – even during system changes or technical issues.
💡 Quick Summary
Seeking a career-building opportunity? The Support Line Team Leader position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
