Job Description
Role Responsibilities
• Looking for a Technical expert on ATM and Switch technology.
• Knowledge of ATM / POS switching and ISO8583 messaging standard.
• Knowledge of Visa / Master card Certification cycle and In-Country Switch integration.
• Production support of ATM Sparrow switch, and external central bank Switch and Interfaces.
• Perform in depth technical BAU application support in Security Monitoring which includes pushing of OS patches, Switch patches and other ATM terminal related support.
• Experience in Testing Process and hands on Testing.
• Experience in Restful Web services + JSON based integration added Advantage.
• Strong design and programming knowledge using either C / C++ on Unix / Linux environment, Unix Shell Scripting
• Manage incidents, problems, changes, of varying complexity adhering ITIL standards.
• Put forward ideas to improve automation and / or efficiency, and own through to implementation.
• Participate in the bank wide DR tests and bi yearly DR failovers.
• Work closely with UNIX / Database / Network / Infrastructure teams on stability improvement programs or general improvements to the environments.
• Manage open risks and audit points through to closure.
• Perform risk reviews of the environment and raise new risks where / when applicable.
• Manage escalations to development and the business.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Track incidents and provide regular updates to users on status and progress.
• Manage / coordinate recurring issues and ensure long-term resolution.
• Managing team members, cross training and skillsets improvement program is added plus.
• Experience in banking or financial services industry is an advantage.
Our Ideal Candidate
• Bachelor's / Master's degree.
• 12+ years of experience within a retail domain.
• 12 years experience of working with any of ATM Switches and interfaces.
• Strong ATM experience, Terminal experience is very much required as this role requires support of terminals and patching as well.
• Technically sound in any of the scripting language Java, C++, Python, Shell
• Looking for a Technical expert on ATM and Switch technology.
• Knowledge of ATM / POS switching and ISO8583 messaging standard.
• Knowledge of Visa / Master card Certification cycle and In-Country Switch integration.
• Production support of ATM Sparrow switch, and external central bank Switch and Interfaces.
• Perform in depth technical BAU application support in Security Monitoring which includes pushing of OS patches, Switch patches and other ATM terminal related support.
• Experience in Testing Process and hands on Testing.
• Experience in Restful Web services + JSON based integration added Advantage.
• Strong design and programming knowledge using either C / C++ on Unix / Linux environment, Unix Shell Scripting
• Manage incidents, problems, changes, of varying complexity adhering ITIL standards.
• Put forward ideas to improve automation and / or efficiency, and own through to implementation.
• Participate in the bank wide DR tests and bi yearly DR failovers.
• Work closely with UNIX / Database / Network / Infrastructure teams on stability improvement programs or general improvements to the environments.
• Manage open risks and audit points through to closure.
• Perform risk reviews of the environment and raise new risks where / when applicable.
• Manage escalations to development and the business.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Track incidents and provide regular updates to users on status and progress.
• Manage / coordinate recurring issues and ensure long-term resolution.
• Managing team members, cross training and skillsets improvement program is added plus.
• Experience in banking or financial services industry is an advantage.
Our Ideal Candidate
• Bachelor's / Master's degree.
• 12+ years of experience within a retail domain.
• 12 years experience of working with any of ATM Switches and interfaces.
• Strong ATM experience, Terminal experience is very much required as this role requires support of terminals and patching as well.
• Technically sound in any of the scripting language Java, C++, Python, Shell
💡 Quick Summary
Seeking a career-building opportunity? The Support Manager position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.