Job Description
ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
ABOUT THE TEAM
Product Analysis and Customer
Support as the name indicates, provides 24/7 support to clients who use Temenos
products. This includes either clients who are in the Implementing stage or
clients who are already live on Temenos products. All support requests from
these clients are handled by PACS.
KEY RESPONSIBILITIES
• Function as the bridge between Temenos and designated Clients & Function as the Single Point of Contact(SPOC).
• Actively
monitor outstanding tickets logged under allocated clients.
• Prioritize
open tickets for analysis based on client’s feedback & Prioritize tickets in Maintenance and ensure delivery as per SLA.
• Follow-up
with client for any additional information required for logical closure of
ticket
• Liaise with Client and Account/Project Managers to
1.Understand different milestones like UAT, Upgrade, go-Live etc.,and keep department informed.
2. Provide constant updates over conference calls or through e-mail.
3. Communicate about
re-schedule in the delivery of fixes, if any.
• Mentor
support managers in specific regions and also take care of Top Tier clients.
Function as Support Account Manager for specific PWM clients
• Ensure
and Maintain High Satisfaction rating from clients
SKILLS & EXPERIENCE
• BE/B Tech candidates with 5 to 7 years exp in Product Support & 3 to 5 years’ experience in Team management
• Ability to build relationship / communicate with the client
• Well Versed in excel and project management plans &Client facing experience
• Working Knowledge
• Track, report and manage Metrics
1. Revenue versus Cost management
2. Industry Awareness in terms of leading practices.
3. Customer pain points and knowledge on how to achieve customer satisfaction
Location: Bangalore/Chennai
WHY TEMENOS
• Youwill work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
• Youwill experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
• Youwill be part of a team that values integrity; we support each other and keep our promises.
• Youwill be able to work freely, flexibility and can be your authentic self; we champion diversity.
• Youwill be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
• Youwill experience what we call –Temenosity!
We value applications from people from all walks of life; if you are excited to be part our journey and want to make a real impact, we would love to hear from you.
Please make sure to read ourRecruitment Privacy Policy
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
ABOUT THE TEAM
Product Analysis and Customer
Support as the name indicates, provides 24/7 support to clients who use Temenos
products. This includes either clients who are in the Implementing stage or
clients who are already live on Temenos products. All support requests from
these clients are handled by PACS.
KEY RESPONSIBILITIES
• Function as the bridge between Temenos and designated Clients & Function as the Single Point of Contact(SPOC).
• Actively
monitor outstanding tickets logged under allocated clients.
• Prioritize
open tickets for analysis based on client’s feedback & Prioritize tickets in Maintenance and ensure delivery as per SLA.
• Follow-up
with client for any additional information required for logical closure of
ticket
• Liaise with Client and Account/Project Managers to
1.Understand different milestones like UAT, Upgrade, go-Live etc.,and keep department informed.
2. Provide constant updates over conference calls or through e-mail.
3. Communicate about
re-schedule in the delivery of fixes, if any.
• Mentor
support managers in specific regions and also take care of Top Tier clients.
Function as Support Account Manager for specific PWM clients
• Ensure
and Maintain High Satisfaction rating from clients
SKILLS & EXPERIENCE
• BE/B Tech candidates with 5 to 7 years exp in Product Support & 3 to 5 years’ experience in Team management
• Ability to build relationship / communicate with the client
• Well Versed in excel and project management plans &Client facing experience
• Working Knowledge
• Track, report and manage Metrics
1. Revenue versus Cost management
2. Industry Awareness in terms of leading practices.
3. Customer pain points and knowledge on how to achieve customer satisfaction
Location: Bangalore/Chennai
WHY TEMENOS
• Youwill work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
• Youwill experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
• Youwill be part of a team that values integrity; we support each other and keep our promises.
• Youwill be able to work freely, flexibility and can be your authentic self; we champion diversity.
• Youwill be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
• Youwill experience what we call –Temenosity!
We value applications from people from all walks of life; if you are excited to be part our journey and want to make a real impact, we would love to hear from you.
Please make sure to read ourRecruitment Privacy Policy
💡 Quick Summary
Seeking a career-building opportunity? The Support Manager| SDM | Technical Support Team position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
