Job Description
Posted: 18/03/2026
Closing Date: 02/04/2026
Salary: $100,786.02 - $105,350.50
Job Type: Permanent - Part Time
Location: Kaurna Country, headspace Adelaide
Job Category: Healthcare & Medical
Job Description
Who are we?
headspace is Australia’s leading youth mental health organisation, providing a range of comprehensive services for young people aged 12 - 25 years. headspace centres act as a one-stop-shop for young people who are seeking support with mental health, physical and ****** health, work and study, or ******* and/or other drug use.
Sonder is the lead agency of headspace Adelaide, headspace Edinburgh North, headspace Marion and headspace Onkaparinga.
What benefits can we offer?
When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:
Salary (excluding super) paid above award and reviewed annually
Flexible working arrangements
Professional development allowance provided yearly
Generous salary packaging options - increase your take home pay by 6-12%
17.5% Leave Loading
Modern and welcoming office spaces
Christmas Closure Bonus Leave (above annual leave entitlements)
Training opportunities
Meal & entertainment allowances
Paid parental leave, and much more!
Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.
Hours: Part-time (0.8 FTE)
Contract: Ongoing
Location: Kaurna Country, headspace Adelaide
More Information & Position Description via this link: https://bit.ly/4rHmVQC
About the Role:
In this role, you lead the local Support Services Team, guiding staff to deliver a professional, friendly, and confidential experience for everyone who interacts with the service—clients, visitors, and internal teams alike. You’re responsible for overseeing front desk operations, ensuring people feel welcomed and supported from the moment they walk in or make contact.
Behind the scenes, you coordinate administrative processes, support service delivery, and help maintain efficient systems that allow clinicians and programs to focus on client care. You also work closely with the Centre Manager, contributing to team performance, workflow improvements, and a strong, positive team culture.
It’s a mix of leadership, customer service, and operational coordination—ideal for someone who enjoys leading people, improving systems, and being at the heart of a purpose-driven mental health service.
Experience Requirements:
Demonstrated experience working within a fast-paced environment.
Experience in the delivery of a proficient Administration and Front Desk service and in dealing with sensitive and demanding public enquiries by telephone and face to face.
Experience in providing effective client/customer contact and professional, courteous service provision.
Experience working within a leadership role
Qualification and Other Requirements:
Current or willing to obtain a Working with Children's Check (WWCC)
Current or willing to obtain a National Police Check (NPC)
Knowledge and experience in using the Microsoft suite of software and databases
Certificate level in Business Administration or similar, desirable but not essential
How to apply:
Feel free to send any enquiries to [email protected]
Advert Closing Date: Thursday 2 April 2026
At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.
Closing Date: 02/04/2026
Salary: $100,786.02 - $105,350.50
Job Type: Permanent - Part Time
Location: Kaurna Country, headspace Adelaide
Job Category: Healthcare & Medical
Job Description
Who are we?
headspace is Australia’s leading youth mental health organisation, providing a range of comprehensive services for young people aged 12 - 25 years. headspace centres act as a one-stop-shop for young people who are seeking support with mental health, physical and ****** health, work and study, or ******* and/or other drug use.
Sonder is the lead agency of headspace Adelaide, headspace Edinburgh North, headspace Marion and headspace Onkaparinga.
What benefits can we offer?
When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:
Salary (excluding super) paid above award and reviewed annually
Flexible working arrangements
Professional development allowance provided yearly
Generous salary packaging options - increase your take home pay by 6-12%
17.5% Leave Loading
Modern and welcoming office spaces
Christmas Closure Bonus Leave (above annual leave entitlements)
Training opportunities
Meal & entertainment allowances
Paid parental leave, and much more!
Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.
Hours: Part-time (0.8 FTE)
Contract: Ongoing
Location: Kaurna Country, headspace Adelaide
More Information & Position Description via this link: https://bit.ly/4rHmVQC
About the Role:
In this role, you lead the local Support Services Team, guiding staff to deliver a professional, friendly, and confidential experience for everyone who interacts with the service—clients, visitors, and internal teams alike. You’re responsible for overseeing front desk operations, ensuring people feel welcomed and supported from the moment they walk in or make contact.
Behind the scenes, you coordinate administrative processes, support service delivery, and help maintain efficient systems that allow clinicians and programs to focus on client care. You also work closely with the Centre Manager, contributing to team performance, workflow improvements, and a strong, positive team culture.
It’s a mix of leadership, customer service, and operational coordination—ideal for someone who enjoys leading people, improving systems, and being at the heart of a purpose-driven mental health service.
Experience Requirements:
Demonstrated experience working within a fast-paced environment.
Experience in the delivery of a proficient Administration and Front Desk service and in dealing with sensitive and demanding public enquiries by telephone and face to face.
Experience in providing effective client/customer contact and professional, courteous service provision.
Experience working within a leadership role
Qualification and Other Requirements:
Current or willing to obtain a Working with Children's Check (WWCC)
Current or willing to obtain a National Police Check (NPC)
Knowledge and experience in using the Microsoft suite of software and databases
Certificate level in Business Administration or similar, desirable but not essential
How to apply:
Feel free to send any enquiries to [email protected]
Advert Closing Date: Thursday 2 April 2026
At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.
💡 Quick Summary
Seeking a career-building opportunity? The Support Services Team Leader position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
