Description
Job Title: Support SME
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
• As a member of a team of 40+, provide 24x7 global technical support activities for the Bank's Security Technologies and Service Continuity, on a rotational shift basis.
• Ensure support issues, incidents and problems are managed in a timely and efficient manner
• Coordination with various support, business and development teams in ensuring requirements are scoped correctly for the continuous improvement plan
• Implementation of change, release and production support approvals.
• Customer-focused on strong service delivery
• To do support and troubleshooting issues in UNIX, Windows, SQL database related security tools and analysis for the same.
• To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting
• Decision Making- Participate and contribute in MIH where individual need to apply his technical skills and take decision.
• Strong Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication
What will you be doing?