Job Description
The Role Responsibilities
• Monitoring of production applications using ITRS GENEOS and sampler fixing / enhancement wherever required.
• Ensure problems are raised for recurrence incidents and regularly followed up thought out closure.
• Monitor batch processing, enhance batch processing, and ensure batches meet SLA's.
• Ensure timely response and coordination of user queries and incidents.
• Deliver any necessary automations to reduce manual work.
Key Responsibilities
• Work with Unix team on Scheduling regular server reboots, patch upgrades, server decommission and regular maintenance activities.
• BAU Application support project activities, incident and change management using Jira and Service Now.
• Involve in proactive server Infra monitoring (Disk / CPU / Network monitoring via ITRS Geneos tool).
• Ensure problems are raised for recurrence incidents and regularly followed up thought out closure.
• Monitor batch processing, enhance batch processing, and ensure batches meet SLA's.
• Ensure timely response and coordination of user queries and incidents.
• Deliver any necessary automations to reduce manual work.
• Provide 247 Application Support with weekend coverage.
Strategy
• Awareness and understanding of the Group's business strategy and model appropriate to the role.
Business
• Awareness and understanding of the wider business, economic and market environment in which the Group operates.
Processes
• Abide by group processes in place for production support which are in line with ITIL framework.
Risk Management
The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Ensure compliance with rules outline by the relevant regulators (MAS, PRA, etc).
Key Stakeholders
• FO trading, Middle Office, Product Control, Development and Infrastructure teams.
Our Ideal Candidate
• ITRS / Geneos Monitoring
• Change Management
• Incident Management
• Release Management
• Linux
• MYSQL
Role Specific Technical Competencies
• Good understanding of ITIL processes
• Unix based environments knowledge
• Shell of Python scripting knowledge
• Experience in release / change management
• Java based application exposure
• AWS based application exposure
• Unix shell of scripting
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
• Monitoring of production applications using ITRS GENEOS and sampler fixing / enhancement wherever required.
• Ensure problems are raised for recurrence incidents and regularly followed up thought out closure.
• Monitor batch processing, enhance batch processing, and ensure batches meet SLA's.
• Ensure timely response and coordination of user queries and incidents.
• Deliver any necessary automations to reduce manual work.
Key Responsibilities
• Work with Unix team on Scheduling regular server reboots, patch upgrades, server decommission and regular maintenance activities.
• BAU Application support project activities, incident and change management using Jira and Service Now.
• Involve in proactive server Infra monitoring (Disk / CPU / Network monitoring via ITRS Geneos tool).
• Ensure problems are raised for recurrence incidents and regularly followed up thought out closure.
• Monitor batch processing, enhance batch processing, and ensure batches meet SLA's.
• Ensure timely response and coordination of user queries and incidents.
• Deliver any necessary automations to reduce manual work.
• Provide 247 Application Support with weekend coverage.
Strategy
• Awareness and understanding of the Group's business strategy and model appropriate to the role.
Business
• Awareness and understanding of the wider business, economic and market environment in which the Group operates.
Processes
• Abide by group processes in place for production support which are in line with ITIL framework.
Risk Management
The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Ensure compliance with rules outline by the relevant regulators (MAS, PRA, etc).
Key Stakeholders
• FO trading, Middle Office, Product Control, Development and Infrastructure teams.
Our Ideal Candidate
• ITRS / Geneos Monitoring
• Change Management
• Incident Management
• Release Management
• Linux
• MYSQL
Role Specific Technical Competencies
• Good understanding of ITIL processes
• Unix based environments knowledge
• Shell of Python scripting knowledge
• Experience in release / change management
• Java based application exposure
• AWS based application exposure
• Unix shell of scripting
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Support Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
