Job Description
Customer Service Representative - Non-Voice Process Chat Support
Ensuring the requests are completed thoroughly and accurately within the appropriate time frame
• Adhering to Client SLAs.
• Maintaining and updating client-specified trackers as per the task.
• Follow daily work patterns and be responsible towards targets.
• Maintain up-to-date knowledge of client policies, statutory requirements, and special handling procedures.
• Prioritize own activities and assist team members as needed in order to meet client deadlines and quality standards
• Provide input into process improvement opportunities.
• Participates in cross-functional training.
Shift timing: Day / US / UK Rotational Shift
Qualification: Graduate fresher or Experience
Fluent in English
Possess good analytical skills - detail oriented
Possess good communication skills
Have a good attitude - should be committed to the work.
Should be flexible with rotational shifts.
Ensuring the requests are completed thoroughly and accurately within the appropriate time frame
• Adhering to Client SLAs.
• Maintaining and updating client-specified trackers as per the task.
• Follow daily work patterns and be responsible towards targets.
• Maintain up-to-date knowledge of client policies, statutory requirements, and special handling procedures.
• Prioritize own activities and assist team members as needed in order to meet client deadlines and quality standards
• Provide input into process improvement opportunities.
• Participates in cross-functional training.
Shift timing: Day / US / UK Rotational Shift
Qualification: Graduate fresher or Experience
Fluent in English
Possess good analytical skills - detail oriented
Possess good communication skills
Have a good attitude - should be committed to the work.
Should be flexible with rotational shifts.
💡 Quick Summary
Seeking a career-building opportunity? The Support Specialist |Chat position is now open for candidates interested in the Customer Care Executive sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
