Support Specialist - Early Team

Description:

• Deliver top-tier support: Solve problems fast, help advisors succeed, and make every customer interaction feel like magic.

• Master the Tern platform: Become an expert in our product, understanding both the technical and strategic ways advisors use it.

• Troubleshoot like a pro: Dive into technical issues, interpret error logs, and work with our engineering team to diagnose and resolve problems.

• Advocate for our users: You’ll be the frontline voice of our customers—your insights will directly influence product development.

• Scale support through automation: Help us build smarter workflows, leverage AI, and create self-service solutions to make support faster and more efficient.

• Be a part of the hustle: Expect to wear multiple hats, learn quickly, and embrace the fast-paced nature of startup life.

Requirements:

• A high achiever.

• A fast learner.

• A fast typer.

• Technical curiosity.

• Customer-obsessed.

• Calm under pressure.

• Experience in support.

• Startup mindset.

Benefits:

• Growth potential.

• Travel perks.

• Fully remote.

• Work with the best.

• Make an impact.