We are excited to hire a Support Technician at Oracle Cerner As a Support Technician I, you will be responsible to provide routine technical support for desktop, laptop, telecom, and network systems, including hardware, application software, operating systems, and connectivity. You will also perform specific hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes in partnership with suppliers, if appropriate, using existing documentation. You will also troubleshoot hardware and software issues and document resolution. You will repair or replace defective equipment with support as needed. You will also install, configure, and update end-user desktop and laptop software. You will also prioritize and escalate issues and requests when appropriate. You will fulfill technical requests from end users or route when appropriate. You will also use knowledge transfer forums to identify and resolve problems.

Qualifications
Basic Qualifications
• At least 2 years total combined related work experience and completed higher education
• High School Diploma
Preferred Qualifications
• Associate's degree or equivalent relevant work experience
• ITIL Foundations / Service Management - AXELOS
Expectations
• Perform other responsibilities as assigned
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Additional Information
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Company Overview
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, ****** orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace