Support Technician

ekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Job Summary
The Deskside Support Technician will provide comprehensive technical support services to the client's campus-based personnel. All Deskside Support Technicians are subject to shift changes and travel between sites as required.

Key Responsibilities
Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws
Ensures compliance with all company policies and procedures, including safety rules and regulations.
Provide direct technical support to client's on-site personnel
Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
Resolve reported incidents in the software & hardware environment
Maintain incident management system with up-to-date information on ticket progress
Complete assigned tickets in timely manner within the Client SLAs
Update asset tracking inventory in accordance with work instructions
Provisioning and setup of phone for either landline or VOIP
Monitor/Resolve tickets that have been dispatched by the Service Desk for further action
Provide IT orientations for newly hired personnel
Provide support services for client's conference and training rooms
Perform customer support related tasks and special projects as assigned by management
Liaise as necessary interdepartmentally to seek resolutions to all reported issues
Travel between local offices in order to provide support for meeting and/or trainings
Required Skills
Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals
Configure and troubleshoot IOS and Android operating systems, should be able to script with PowerShell
Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Excellent communication and customer service skills. Excellent teamwork skills
Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft Office Suite, Windows Operating Systems, VPN client software, Remote Desktop tools
Ability to perform root cause analysis and determine appropriate course of action based on result Competencies
Accountability: We all strive to be business owners, take appropriate action, controlling our work and making decisions. We treat the company's assets as our own, always with our long term success in mind. We accept personal responsibility to set clear expectations, meet business objectives, improve our organizational effectiveness and communicate our actions.
Adaptability: The Company has shown continuous growth, and through this we adapt to new changes, work situations and responsibilities. We welcome the opportunity to learn new tasks and accept feedback positively.
Collaboration: We respect our colleagues and treat everyone as we want to be treated. We have confidence in each other's capabilities and intentions. We believe that people work best when there is a foundation of trust. We work toward a win/win solution as a team - across department lines - doing what is right for all stakeholders.
Communication: We are courteous to our internal and external contacts. We clearly convey key messages, recognizing when miscommunication has occurred and acting to correct it.
Please visit our website at https://www.tekfortune.com/careers/ to view more information and other available jobs.

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