Job Description
Permanent Part Time (3 days per week)
Fantastic brand-new offices, CBD location (5 minutes’ walk from train station)
Competitive salary + salary packaging, great role with positive team culture
ORGANISATION
Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their toughest moments alone.”
Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.
THE ROLE
The Supporter Care Coordinator works within the Fundraising team providing warm, informed and engaging connection with Lifeline’s supporters across multi-channels. This position is responsible for providing administrative support to the Supporter Care function within the Fundraising team in particular the accurate day to day capture of donor data in Salesforce, processing of donations and other supporter enquiries and answering of the phone.
RESPONSIBILITIES
Process donations and non-financial information accurately and efficiently into Salesforce.
Run reports and mail merges for campaigns as required.
Make outbound calls to verify donor information on response forms or update details as required.
Assist with data cleansing, data deduplication and data enrichment of Salesforce.
Create and maintain documentation on processes & policies related to the role.
Promptly, politely and professionally answer incoming telephone calls to the Fundraising team, resolve and refer queries efficiently and effectively.
Sort. resolve and distribute incoming email queries.
Banking of donations as required.
Provide administrative support for fundraising activities and related programs such as annual appeals, events, bequests, major gifts, trusts and foundations, regular giving, workplace giving and other programs.
Assist in the delivery of this work in accordance with the mission, strategic plan, and policies and procedures of Lifeline Australia
Actively participate through available means, to develop better work practices
Actively participate in team meetings, strategic planning and attend events and functions as required
Assist fundraising team with other general tasks as required.
ABOUT YOU
Advanced skills in Excel for data management.
Detail-oriented, with strong organisational, analytical, and planning skills.
Experience in the use of Salesforce.
Proficient in CRM usage for financial processing and contact management.
Excellent customer relations skills and telephone manner.
Demonstrate skills in managing complaints or difficult clients.
Ability to work autonomously and in a busy team environment.
Strong time management skills
CULTURE
The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.
EMPLOYEE BENEFITS PACKAGE
Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
Paid Parental Leave – 14 weeks paid parental leave
Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
Flexible working – we provide flexibility and support to all employees and encourage work-life balance
Employee Assistance Program – access to free counselling sessions for you and your family
Beautiful office facilities in central location – including shower facilities
TO APPLY
If you are interested in this role, please select 'Apply' and follow the prompts to submit your application.
Return to S
Fantastic brand-new offices, CBD location (5 minutes’ walk from train station)
Competitive salary + salary packaging, great role with positive team culture
ORGANISATION
Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their toughest moments alone.”
Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.
THE ROLE
The Supporter Care Coordinator works within the Fundraising team providing warm, informed and engaging connection with Lifeline’s supporters across multi-channels. This position is responsible for providing administrative support to the Supporter Care function within the Fundraising team in particular the accurate day to day capture of donor data in Salesforce, processing of donations and other supporter enquiries and answering of the phone.
RESPONSIBILITIES
Process donations and non-financial information accurately and efficiently into Salesforce.
Run reports and mail merges for campaigns as required.
Make outbound calls to verify donor information on response forms or update details as required.
Assist with data cleansing, data deduplication and data enrichment of Salesforce.
Create and maintain documentation on processes & policies related to the role.
Promptly, politely and professionally answer incoming telephone calls to the Fundraising team, resolve and refer queries efficiently and effectively.
Sort. resolve and distribute incoming email queries.
Banking of donations as required.
Provide administrative support for fundraising activities and related programs such as annual appeals, events, bequests, major gifts, trusts and foundations, regular giving, workplace giving and other programs.
Assist in the delivery of this work in accordance with the mission, strategic plan, and policies and procedures of Lifeline Australia
Actively participate through available means, to develop better work practices
Actively participate in team meetings, strategic planning and attend events and functions as required
Assist fundraising team with other general tasks as required.
ABOUT YOU
Advanced skills in Excel for data management.
Detail-oriented, with strong organisational, analytical, and planning skills.
Experience in the use of Salesforce.
Proficient in CRM usage for financial processing and contact management.
Excellent customer relations skills and telephone manner.
Demonstrate skills in managing complaints or difficult clients.
Ability to work autonomously and in a busy team environment.
Strong time management skills
CULTURE
The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.
EMPLOYEE BENEFITS PACKAGE
Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
Paid Parental Leave – 14 weeks paid parental leave
Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
Flexible working – we provide flexibility and support to all employees and encourage work-life balance
Employee Assistance Program – access to free counselling sessions for you and your family
Beautiful office facilities in central location – including shower facilities
TO APPLY
If you are interested in this role, please select 'Apply' and follow the prompts to submit your application.
Return to S
💡 Quick Summary
Seeking a career-building opportunity? The Supporter Care Coordinator position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
